Donna Rhodes
Pearl,MS
Summary
Looking for entry-level position to further enhance my abilities and to add my own distinct personality to that company. Highly motivated to learn any task put before me and complete it. I take a challenge, meet it head on using it at a learning tool for future tasks. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
14
14
years of professional experience
Work History
Benefit Program Specialist I
MS State Division of Medicaid
10.2021 - Current
- Calculating benefits and determining eligibility
- Review case documents to ensure compliance with program eligibility for clients
- Processing information to ensure maximum benefits are obtained for clients
- Conducting interviews with clients, collecting required information from the clients
- Answering any questions, the clients may have regarding how things proceed with their case
- Utilizing multiple computer programs to collect the require digital information for each case.
AGENT EMPLOYEE
STATE FARM
02.2018 - 09.2021
- Establish customer relationships and follow up with customers, as needed
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Answering Multi-Line Phone Insurance
Office Manager
Intermix Technologies
05.2010 - 06.2015
- Ensuring timely and accurate customer service
- Answering Multi-Line Phone Scheduling shifts and supervising front-office personnel Training and supporting office staff
- Handling complaints and specific customers’ requests.
Education
Knowledge of Medical Terminology -
Davenport University
12.2010
Medical Insurance Billing and Coding -
Olympia Career Training Inst.
09.2005
HIGH SCHOOL DIPLOMA -
JOHN EHRET HIGH SCHOOL
05.1987
Skills
- Knowledge of ICD-9, CPT and HCPC Coding
- Knowledge of all major Insurance Groups
- MOD MEDS, and Microsoft Office
- Computer Skills
- MS Office
- Benefits Explanation
- Human Resources Management
- ADP Workforce Now
- Records Maintenance
- Job Description Development
- Microsoft Word
Timeline
Benefit Program Specialist I
MS State Division of Medicaid
10.2021 - Current
AGENT EMPLOYEE
STATE FARM
02.2018 - 09.2021
Office Manager
Intermix Technologies
05.2010 - 06.2015
Knowledge of Medical Terminology -
Davenport University
Medical Insurance Billing and Coding -
Olympia Career Training Inst.
HIGH SCHOOL DIPLOMA -
JOHN EHRET HIGH SCHOOL
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