Donna Ridge
Rockford,IL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Supervisor & Training Coordinator
Assisting Hands Home Care of Rockford
Rockford, IL
06.2024 - Current
- Collaborated with management team to determine appropriate learning objectives for each program.
- Organized and scheduled on-site and off-site trainings for staff members.
- Facilitated staff development through ongoing coaching sessions, resolving customer complaints, and assessing employee performance.
Lead Caregiver
Assisting Hands Home Care of Rockford
Rockford, IL
10.2022 - Current
- Supervised staff members in providing quality patient care services as per standards set by the organization.
- Provided leadership and guidance to Caregivers, ensuring proper care of elderly patients.
- Responded on behalf of the company to emergency situations related to patient health, or safety risks.
Field Supervisor
Community Care Inc.
Rockford, IL
08.2021 - 10.2022
- Completed assignments and adhered to deadlines for report submission to Illinois Department on Aging.
- Trained and monitored employees to teach daily tasks and improve performance.
- Organized development programs for new employees alongside quarterly refresher courses.
Education
CNA License -
Pratt Community College
Pratt, KSHHA License -
Flint Hills Technical College
Emporia, KSSkills
- Training best practices
- Verbal and written communication
- Employee coaching
- Client documentation
- Fall prevention
- Chronic illness management
- Employee development
- Complex Problem-solving
- Strong interpersonal skills
- Meticulous attention to detail
Certification
- Homecare Supervisor Training Certificate, Illinois Department on Aging (2021)
- Pre-Service Homemaker Training, Illinois Department on Aging (2021)
Languages
Spanish
Native/ Bilingual
Accomplishments
- Exceptional Care Award, Assisting Hands Home Care of Rockford (2023)
- Above the Best Award, Assisting Hands Home Care of Rockford (2024)
Timeline
Field Supervisor & Training Coordinator
Assisting Hands Home Care of Rockford
06.2024 - Current
Lead Caregiver
Assisting Hands Home Care of Rockford
10.2022 - Current
Field Supervisor
Community Care Inc.
08.2021 - 10.2022
CNA License -
Pratt Community College
HHA License -
Flint Hills Technical College