Donna Robison
East Jordan,MI
Work Preference
Summary
Dynamic Center Supervisor at North Country Community Mental Health with a proven track record in enhancing service delivery and client outcomes. Skilled in Medicare billing processes and fostering team engagement through effective leadership. Successfully implemented operational improvements, elevating service quality and compliance with mental health regulations. Certified in CPR and first aid.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Center Supervisor
North Country Community Mental Health
11.2002 - 10.2025
- Supervised daily operations, ensuring compliance with organizational policies and mental health regulations.
- Trained and mentored staff to enhance service delivery and improve client outcomes.
- Developed and implemented operational procedures to optimize workflow efficiency across programs.
- Collaborated with multidisciplinary teams to coordinate care plans for clients with diverse needs.
- Monitored program performance, identifying areas for improvement to elevate service quality.
- Facilitated training sessions to promote best practices in mental health support among team members.
- Implemented quality control measures to ensure the highest level of service for clients.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Conducted regular evaluations of program effectiveness, driving strategic adjustments based on client feedback and outcomes.
- Managed resource allocation effectively, ensuring optimal utilization of staff and materials within the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
Education
No Degree - Pre Nursing
North Central Michigan College
Petoskey, MISkills
- Experience with Medicare billing processes
Timeline
Center Supervisor
North Country Community Mental Health
11.2002 - 10.2025
No Degree - Pre Nursing
North Central Michigan College
Certification
CPR First Aid
Telephone etiquette
Mental Health First Aid Adult and Child