Donna Rodriguez
Merced,CA
Summary
I am eager to learn and develop in the medical environment. I bring foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Personable and compassionate candidate with strong communication skills and dedication to patient care. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Mercy West Urgent Care
11.2023 - Current
- Obtained and documented patient medical history, medication information, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed EKGs and other tests based on patient presentation in office such as HCG, HGB, Glucose, Mono, COVID-19, Flu A/B, Strep, RSV, and UA.
- Prepared and administered medications and injections as prescribed, to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room, setting up procedure trays and sterilizing instruments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Documented performed labs, procedures, and medication administration into patients chart for proper billing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verifying insurance, registering patients, collected copays accordingly and faxed over referrals.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Customer Service Cashier
Lowes Home Improvment
05.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Medical Assisting
Milan Institue
Merced, CA10-2023
High School Diploma -
Rialto High School
Rialto, CA06-2016
Skills
- Bilingual
- CPR Certified
- HIPAA Compliance
- Reliability and Adaptability
- Detail Oriented
- Strong Communication
- Compassion and Empathy
Timeline
Medical Assistant
Mercy West Urgent Care
11.2023 - Current
Customer Service Cashier
Lowes Home Improvment
05.2023 - Current
Medical Assisting
Milan Institue
High School Diploma -
Rialto High School
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