Donna Rucker

Compute and adjust rent for over 600 caseload, violation letter, terminations, schedule for annual recertification and process along with changes, calculating rent and determine eligibility: obtain verification for income, assets, expenses. Overpayments submit out letters, schedule participants for briefings, counselor voucher holders for non-payment of rent and violations of lease. Submit letters to participants for not reporting information, help landlords with voucher participants. Issued violation letters to participates and landlords for violations under government housing program.

Schedule and conduct interviews with Public Housing/ Elderly applicant's. Review supporting documentation and qualifications for eligibility. Calculate, adjust, and verify information to calculate rent payments and deductions. Retrieve supporting documents from external agencies and employers. Provide good communication skills when communicating to applicants. Maintain an accurate filing and record keeping system. Knowledge of federal and state laws, and regulations governing subsidized housing. Imput applicants information into database system. Make home visits when necessary to applicants who are unable to come into the office. Answers inquiries by telephone and in person.