Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Britney Morales

Henderson

Summary

Professional with deep expertise in customer services and data entry, prepared to drive impactful results. Proven track record in enhancing resident satisfaction through exceptional communication, conflict resolution, and problem-solving skills. Strong focus on team collaboration and adaptability, ensuring seamless service delivery in dynamic environments. Recognized for reliability and ability to meet changing needs while maintaining high standards.


Overview

17
17
years of professional experience

Work History

Resident Services Specialist

American Homes 4 Rent
03.2022 - Current
  • Delivered exceptional customer service to residents, resolving inquiries and concerns efficiently. Assisted with lease agreements and renewals, ensuring compliance with policies and procedures. Assisted with the onboarding process for new residents providing orientation support. Obtain and document residents maintenance requests by phone and online. Assist in troubleshooting maintenance requests to ensure technician deployment is necessary. Maintaining professional and timely correspondence with Property Management as necessary. Trained new staff on operational procedures and best practices.

Personal Loan Specialist

OneMain Financial
09.2019 - 11.2021
  • Evaluated financial profiles to determine eligibility for personal loans. Guided clients through loan application processes, ensuring compliance with regulations. Serviced current accounts with payments, loan modifications, deferments, and insurance claims. Insurance sales and presentations for qualifying clients. Data entry and application intake. Soliciting current clients for additional funds.


Sales Development Representative

American Homes 4 Rent
01.2019 - 09.2019
  • Cultivated relationships with potential clients through effective communication and follow-up strategies. Managed CRM tools to track interactions and maintain up-to-date client information. Assess client needs, locate properties, and schedule home tours. Reviewing house inventory based on clients needs.

Sales/ Call Center Representative

Proficient Marketing Group
06.2016 - 10.2018
  • Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction. Developed scripts for common inquiries, reducing response time and improving consistency in communication. Implemented strategies to handle difficult customers effectively, maintaining professionalism under pressure. . Assess the clients business needs in order to upsell correct products. Providing resolutions for customer issues and concerns.


Supervisor

CVS Health
08.2008 - 12.2015
  • Oversaw daily operations, ensuring compliance with company policies and regulatory standards. Trained and mentored staff to enhance team performance and service quality. Conducted performance evaluations, providing constructive feedback to enhance employee development. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Sales Management/ Verify cash deposits/ Review daily cashier analysis reports/ Record sales reducing activity.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
06.2008

Skills

  • Insurance Sales
  • Resident Motor Club Agent
  • Yardi/ Rent Cafe
  • Computer literacy
  • Data Entry
  • Maintenance Knowledge
  • Loan Processor
  • Critical thinking
  • Interpersonal skills
  • Time Management
  • Organizational skills
  • Customer service
  • Emotional Intelligence
  • Conflict de-escalation
  • Fair housing regulations
  • Rent collection
  • Microsoft office
  • Compliance monitoring

LANGUAGES

English

Timeline

Resident Services Specialist

American Homes 4 Rent
03.2022 - Current

Personal Loan Specialist

OneMain Financial
09.2019 - 11.2021

Sales Development Representative

American Homes 4 Rent
01.2019 - 09.2019

Sales/ Call Center Representative

Proficient Marketing Group
06.2016 - 10.2018

Supervisor

CVS Health
08.2008 - 12.2015

High School Diploma -

Pasadena High School

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