Kuneta Hurst
Brusly,LA
Summary
Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in customer service, client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively. Motivated goal oriented professional leader with 13+ years in the Insurance Industry. Exudes a diligent work ethic with also over 14+years as a Salon Owner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Applicant Services Program Specialist
DHS FEMA
Winchester, VA
11.2023 - Current
- Attended meetings with external partners such as government agencies, non-profit organizations, as needed.
- Analyzed feedback from applicants regarding their experiences with the application process.
- Participated in ongoing training sessions to stay up-to-date on program changes and updates.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Processed applications according to established guidelines within specified timeframes.
- Made referrals to utilize community resources for resident's needs.
- Reviewed applications for accuracy and completeness prior to submission for further assistance.
- Maintained an organized filing system for all documents associated with the applicant services program.
- Responded promptly to emails, phone calls, or other inquiries from applicants or other stakeholders regarding the application process.
- Provided timely and accurate customer service to applicants and program participants.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Licensed Insurance Agent/Producer
Liberty Bankers Life insurance
Baton Rouge, LA
01.2024 - 10.2024
Licensed Insurance Agent/Producer
Citizens Inc.
Baton Rouge, LA
02.2020 - 02.2024
Licensed Insurance Agent/Producer
Union National Life Insurance Co.
Baton Rouge, LA
08.2015 - 02.2020
- Develops base for long-term sources of client's by using referrals, occupational, and special-interest groups to compile lists of prospects
- Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups about financial well-being
- Determines client's particular needs and financial situations by scheduling fact-finding appointments to determine extent of present coverage and investments, ascertaining long-term goals
- Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Obtains underwriting approval by completing application for coverage
- Deliver client's final policy after completion, plan future follow-up visits, and evaluations of needs
- Provides continued service by utilizing direct deposit forms, processing changes in beneficiary and policy loan applications
- Process death benefits and deliverance of policy proceeds; reassessing client's needs
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintain personal networks and participating in professional organizations
Education
Certificate - Business
Baton Rouge Community College
Baton Rouge, LA01.2023
Associate - Cosmetology
DJ's School of Beauty
High School Diploma -
Pointe Coupee Central High School
Skills
- Excellent Communication Skills
- Organized
- Upselling
- Problem Solving Skills
- Accounts Receivables
- Excellent Time Management
- Multi-Tasking
- Client Relationship Development
- Dependable
- Credit Analysis
- Leadership / Supervisor
- Underwriting
- Sales/Meeting Sales Goals
- Product Knowledge Confidence
- Driving
- Insurance sales
- Group and individual instruction
- Skill development
- Standard operating procedures
- Cross-functional teamwork
- Decision-making capacity
- Organizational expertise
- Patient care
- Documentation and reporting
- CPR certified
- Disaster management
Certification
- Insurance Producer License
- Life & Health Insurance License
- Cosmetology License
- Property & Casualty License
- Personal Lines License
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Licensed Insurance Agent/Producer
Liberty Bankers Life insurance
01.2024 - 10.2024
Applicant Services Program Specialist
DHS FEMA
11.2023 - Current
Licensed Insurance Agent/Producer
Citizens Inc.
02.2020 - 02.2024
Licensed Insurance Agent/Producer
Union National Life Insurance Co.
08.2015 - 02.2020
Certificate - Business
Baton Rouge Community College
Associate - Cosmetology
DJ's School of Beauty
High School Diploma -
Pointe Coupee Central High School