Darnell Zachery
Davenport,FL
Summary
Dynamic professional with extensive expertise in sales operations strategy and customer relationship management at Comcast Cable Vision. Proven track record in team leadership and process enhancement, driving substantial revenue growth. Skilled in Salesforce and Microsoft Office, leveraging analytical capabilities to optimize performance and achieve business objectives.
Overview
10
10
years of professional experience
Work History
Applicant Services Program Specialist
Federal Emergency Management Agency (FEMA)
11.2024 - Current
- Coordinated efforts across 10+ federal, state, and local agencies to achieve 20% faster disaster relief delivery.
- Launched targeted outreach campaigns that increased program participation among underserved communities by 35%.
- Developed case documentation workflows, reducing processing errors by 22% across multiple regions.
- Trained over 20 team members on FEMA documentation protocols to enhance output and accuracy.
- Served as lead liaison during interagency meetings to improve coordination between federal and local agencies.
Field Inspector
JMI Reports
05.2022 - Current
- Conducted over 200 commercial inspections monthly, enhancing insurer response times by 25% through rapid digital reporting.
- Identified high-risk hazards in more than 15% of properties, facilitating early intervention plans that minimized liability claims.
- Optimized submission process for digital reports, reducing turnaround time by three business days.
- Collaborated with insurance partners to develop risk mitigation recommendations that enhanced underwriting outcomes.
Quality Assurance Agent
Hilton Grand Vacations
02.2024 - 04.2025
- Conducted post-sale reviews to verify accuracy and compliance with policies.
- Monitored sales processes to ensure clarity in disclosures and financial obligations.
- Coordinated with QA leaders to communicate findings and address policy deviations.
- Prepared detailed QA reports, escalating issues or irregularities to management promptly.
- Promoted integrity and transparency by identifying and reporting unethical behavior during sales.
Licensed Mortgage Banker
Quicken Loans
Detroit, USA
03.2020 - 03.2022
- Hosted financial literacy workshops, increasing first-time homebuyer applications by 40%.
- Developed client engagement strategies that reduced customer churn by 25% within one year.
- Mentored over 10 junior bankers, enhancing department-wide sales conversion rates by 15%.
- Customized loan solutions for varied client profiles, consistently surpassing monthly targets by 10% to 20%.
- Enhanced CRM usage and reporting accuracy, improving customer follow-ups and retention methods.
Senior Finance Operations Representative
Xfinity Comcast
Plymouth, Michigan
06.2015 - 02.2020
- Monitored and maintained division-specific systems for optimal functionality of outbound collections team.
- Conducted comprehensive market trend analysis to inform sales strategies.
- Managed escalations of unreturned equipment and vendor complaints via ER Ticket operation.
- Delivered training on Internet Essentials initiative to collection team members as Project Ambassador.
- Facilitated secure network access for vendors during onboarding processes.
- Compiled daily and monthly statistics by analyzing account data and transaction processing in Excel.
- Reviewed billing fundamentals, identifying errors to enhance workflow efficiency.
- Assisted with implementation of new CMS billing program, migrating Heartland Region to upgraded collection system.
Education
Associate of Science -
Henry Ford Community College
Dearborn, MISkills
- Disaster recovery coordination
- Field inspections and risk assessment
- Warehouse and supply chain management
- Community outreach and engagement
- OSHA compliance
- Team leadership and training
- Public assistance casework
- Retail operations strategy
- Strategic planning and partnerships
- Client relationship management
- Regulatory compliance
- Microsoft Office proficiency
Timeline
Applicant Services Program Specialist
Federal Emergency Management Agency (FEMA)
11.2024 - Current
Quality Assurance Agent
Hilton Grand Vacations
02.2024 - 04.2025
Field Inspector
JMI Reports
05.2022 - Current
Licensed Mortgage Banker
Quicken Loans
03.2020 - 03.2022
Senior Finance Operations Representative
Xfinity Comcast
06.2015 - 02.2020
Associate of Science -
Henry Ford Community College
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