Pamela A. Lykes
Slidell,USA
Summary
Dedicated and results-driven professional with extensive experience in customer service, sales, financial services, and team leadership. Proven ability to build relationships, manage operations, and drive performance across diverse industries, including optical retail, real estate, finance, and manufacturing. Visual Acuity with strong communication, organizational, and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Resident Services Specialist
BH Management
Slidell, Louisiana
06.2024 - Current
- Served as a liaison between management and tenants regarding lease agreements, rent payments, maintenance requests, and other related issues.
- Performed administrative tasks including filing documents, answering phones calls, responding emails.
- Monitored tenant move-in and move-out process; prepared necessary paperwork accordingly.
- Tour potential prospects of units that are vacant, move-in ready, and/or community models.
Real Estate Agent
Coldwell Banker Tec
07.2021 - 03.2022
- Provide guidance and assistance with clients in the purchase of buying or selling their home, assist clients with leasing options.
- Conduct open houses and assist clients with the walkthrough of the home purchase.
- Advise clients of market conditions.
- Maintain relationships with professionals such as lenders, title companies as well as other real estate agents.
Plant Technician Level 2
JM Smucker
08.2019 - 07.2021
- Operated coffee production assembly line, ensured quality standards and maintained schedules.
- Operated heavy equipment, followed Maintenance schedules on equipment, followed safety standards.
- Project manager for capping issues on production line.
- Several ownerships such as sustainability also electric cords and plug for club packaging department.
- Team member of fire and safety duties included responding to fire alarms, proper evacuation procedures and giving clearance to re-enter buildings.
- Troubleshoot equipment, Load and unloaded trucks.
Optical Manager
America’s Best Contacts and Eyeglasses
08.2009 - 08.2019
- Supervise the optical department.
- Monitor all financial controls to ensure profitability.
- Ensure associates exceed performance standards.
- Ensure all training and development occurs in store as directed.
- Conducted interviews for potential new hires.
- Proper approval of all insurance claims.
- Approved timesheets.
- Maintained proper cash handling.
- Maintained proper opening and closing procedures.
- Ensured all inventory and fixed assets are maintained and controlled.
- Works closely with doctors to make sure proper pre-screening of eye exams.
- Supervise opticians optometric technician receptionist and contact lens technician.
- Oversee proper appointment scheduling.
- Maintain customer flow.
Sales Associate/ Key Carrier
Payless Shoe Source
03.2007 - 11.2007
- Assist customers with merchandise.
- Organize incoming shipments.
- Arrange new merchandise onto floor setting.
- Setup new displays and properly tag merchandise.
- Responsible for properly opening and closing store.
- Assist with verification of bank deposits.
- Handle all cash responsibilities in store.
- Verify merchandise credits and returns.
- Updated timesheets on weekly basis.
Cycle Manager
SEARS/ CITI CREDIT CENTER
03.2000 - 10.2004
- Worked on seriously delinquent credit card account ranging from 1-180 days past due.
- Managed accounts of company value up to 1 million in assets.
- Performed financial credit assistance.
- Skip traced accounts through credit agencies.
- Processed electronic payments.
- Processed accounts properly to the probate department.
Education
Northwestern State University
Mcdonogh #35 Senior High
Skills
Customer Service & Client Relations
Optical Sales & Retail Management
Loan Origination & Financial Guidance
Real Estate Sales & Leasing Support
Team Leadership & Staff Training
Safety & Compliance (Fire, Forklift, OSHA)
Time Management & Organization
References
- Yolanda Hines, 832-273-0789
- Albert Franklin, 504-606-8450
Awards
- WHO’S WHO AMONG ALL AMERICAN SCHOLAR
- CHAMPS AWARD
- Sustainability Award
Leadership Experience
- SAFETY ACCOUNT COORDINATOR FOR America’s Best Contacts and Eyeglasses
- Certified Fire and Safety team member
- Certified Forklift driver
- Certified golf cart driver
- Trainer for team KHS
Timeline
Resident Services Specialist
BH Management
06.2024 - Current
Real Estate Agent
Coldwell Banker Tec
07.2021 - 03.2022
Plant Technician Level 2
JM Smucker
08.2019 - 07.2021
Optical Manager
America’s Best Contacts and Eyeglasses
08.2009 - 08.2019
Sales Associate/ Key Carrier
Payless Shoe Source
03.2007 - 11.2007
Cycle Manager
SEARS/ CITI CREDIT CENTER
03.2000 - 10.2004
Northwestern State University
Mcdonogh #35 Senior High