Hannah Young
Pendleton,OR
Summary
Human services professional with comprehensive experience addressing diverse client needs and implementing effective support strategies. Strong focus on collaboration, adaptability, and achieving results. Skilled in case management, crisis intervention, and community outreach. Known for reliability and maintaining high standards in fast-paced environments.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Services Specialist III
State of Oregon Dept of Human Services
10.2024 - Current
- Evaluated applicants to assess need and eligibility for various government assistance programs.
- Gathered financial documents to determine eligibility after initial interview.
- Performed comprehensive financial reviews to determine qualification for services.
- Collaborated closely with Case Management to assess care needs and financial eligibility.
- Coordinate to maintain continuous eligibility and secure all necessary financial documents.
- Handled incoming calls about financial eligibility inquiries.
- Assessed financial records for eligibility verification.
- Collaborated with community partners to identify local resources.
Client Relationship Consultant 4
U.S. Bank
12.2022 - 10.2024
- Established business accounts and consumer accounts.
- Executed deposit processing for business and consumer entities.
- Achieved registration status with NMLS.
- Commissioned to serve as notary public in Oregon.
- Notarize documents for US Bank customers.
- Opened credit cards, HELOCs, lines of credit, personal loans, and CDs.
- Managed daily opening and closing operations.
- Reconciled cash drawer at the end of each day.
- Conducted daily reconciliation of vault and coin machine.
- Analyze financial information from credit reports.
- Facilitated seamless wire transfer operations.
- Utilized lead lists to drive sales and improve customer satisfaction.
- Represented district as Small Business Ambassador.
- Oversaw weekly cash procurement for the branch.
- Coordinated timely processing of cash shipments each week.
- Assisted CRCs in the branch to meet their goals.
- Call the leads and alerts for the branch to elevate customer experience, and uncover lending needs.
- Partnered with operations manager to uphold precise execution of policies and procedures.
Commercial/Ag Loan Processor
Old West Federal Credit Union
11.2021 - 12.2022
- Create Commercial and Agricultural Loan Documents in Laser Pro.
- Board, fund and do maintenance on loans (per member requests. Example transfer money from Line of Credits to Checking/Savings account)
- Disburse loan proceeds, wire funds for equipment/Real Estate purchases, move loans fees to specific GL’s.
- Handled administrative tasks for finalized loan payments.
- Drafted Deeds of Trust and executed reconveyance upon full payment.
- Monitored insurance status of collateral.
- Create and terminate UCC’s and EFS on S.O.S. Website.
- Reviewed quarterly expiration lists of UCC and EFS filings.
- Generate monthly pay coupons for upcoming member payments.
- Distributed updated rate sheets to the department every Monday and the first of each month.
- Conducted mortgage verification and quoted payoffs.
- Handled check distribution for DMV and title companies.
- Maintained detailed records of loans and collateral in Excel.
- Coordinated with DMV to finalize title processing.
- Executed efficient processing of loan applications, adhering to compliance requirements.
Senior Collector
United Finance Company
02.2008 - 11.2021
- Promoted from Customer Service Representative to Senior Debt Collector within branch.
- Process dealership applications, phone applications and online applications.
- Processed insurance for loans lacking full coverage.
- Prepared detailed yearly forecasting reports to support strategic planning.
- Supported branches in passing internal audits.
- Made calls to assist other branches in maintaining low delinquency rates.
- Maintained monthly delinquency rate below 2%.
- Granted approval for deals across branches during managerial absences.
- Executed title work for DMV transactions.
- Ensured correct general ledger accounts were used in monthly check processing.
- Managed daily opening and closing operations.
- Assumed managerial responsibilities during manager's absence.
- Conducted training sessions for new employees.
- Provided customer support both in office and telephonically.
- Oversaw the execution of loan payment transactions.
- Ensured accurate daily cash drawer balancing.
- Make daily collection calls to customers who are delinquent on their loans
- Arranged loan closings and assembled required stipulations.
- Followed up with dealerships regarding status of title transfers.
- Call insurance companies to verify customers have the proper coverages.
- Conducted employment verification for credit applicants.
- Processed legal documents for wage garnishments and small claims.
- Assign collateral for repossession
- Managed transfer of collateral to auction.
- Collaborate with auction team throughout collateral sale.
- Issued notifications of deficiencies post-collateral sale.
- Determine candidates for legal proceedings.
- Initiated small claims process.
- Executed loan closings.
- Compiled loan documentation for filing.
- Oversaw closure of loan deals and associated documentation.
- Boosted revenue through ancillary product sales.
Shipping and Receiving Clerk
Barhyte Specialty Foods
07.2007 - 02.2008
- Processed online orders and prepare for shipment. Had to keep track of inventory, rotate inventory and order as needed.
Receptionist
Pacific Realty
06.2003 - 05.2006
- Answered multi-line phone system. Assisted customers over the phone and in person. Made real estate flyers, and updated listings online.
Arcade Attendant
Funland
11.2002 - 09.2004
- Open and closed business. Cleaned business after every shift. Assisted customers at the redemption counter, laser tag arena, and on the game floor.
Barista
Cowboy Coffee
01.2000 - 09.2002
- Open and closed business daily. Cleaned business after every shift. Took orders, made coffee and balanced cash drawer daily.
Education
High school diploma - undefined
Ilwaco Sr High School
Ilwaco, WA06.2002
Skills
- Barista Experience
- Coffee Experience
- Cashiering
- Office management
- Microsoft Excel
- Customer service
- Sales
- Analysis skills
- Negotiation
- Food processing
- Clerical experience
- Bankruptcy
- Insurance sales
- Microsoft Word
- Time management
- Credit analysis
- Typing
- Microsoft Office
Certification
- Certified Notary Public
- May 2022 to May 2026
Additional Information
Notary public for the State of Oregon
Timeline
Human Services Specialist III
State of Oregon Dept of Human Services
10.2024 - Current
Client Relationship Consultant 4
U.S. Bank
12.2022 - 10.2024
Commercial/Ag Loan Processor
Old West Federal Credit Union
11.2021 - 12.2022
Senior Collector
United Finance Company
02.2008 - 11.2021
Shipping and Receiving Clerk
Barhyte Specialty Foods
07.2007 - 02.2008
Receptionist
Pacific Realty
06.2003 - 05.2006
Arcade Attendant
Funland
11.2002 - 09.2004
Barista
Cowboy Coffee
01.2000 - 09.2002
High school diploma - undefined
Ilwaco Sr High School
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