Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work
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Nasheka Farley

Milledgeville,GA

Work Preference

Desired Job Title

Specialist II, Global Business Services, BenefitsGeneral Manager (GM)Sales Associate/Customer Service/CashierPickerPicker and Packer

Work Type

Part TimeContract WorkFull Time

Location Preference

RemoteOn-Site
Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursWork from home option401k matchPaid sick leaveCareer advancementPaid time off

Summary

Seasoned specialist with 8 years of experience in customer service and resolution management, seeking a Data Entry or Resolution Specialist role. Excelled in addressing and resolving customer complaints, maintaining high satisfaction levels as a General Manager at KFC. Proficient in benefits support and adept at managing performance, ensuring efficient service delivery in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Specialist II, Global Business Services, Benefits

Walmart
Bentonville, AR
07.2022 - Current
  • Provide comprehensive support for associates, family members, and management on benefits-related inquiries, including eligibility, enrollment, and plan specifics.
  • Facilitate effective communication between associates and plan administrators to ensure clarity on benefits offerings and utilization.
  • Deliver assistance on personal time off (PTO) and discount card program inquiries, maintaining a focus on employee understanding and satisfaction.

General Manager (GM)

KFC
Madison, GA
12.2019 - 12.2022
  • Managed comprehensive scheduling, inventory control, and procurement to ensure operational efficiency and cost-effectiveness.
  • Ensured staff proficiency in a range of responsibilities, including food preparation, supply stocking, and customer service, while maintaining exceptional hospitality standards.
  • Resolved customer complaints, fostering a customer-centric environment to enhance satisfaction and loyalty.
  • Monitored and reported critical issues such as losses and employee conduct to senior management, and analyzed productivity reports to guide team performance improvements.

Sales Associate/Customer Service/Cashier

Walmart
Milledgeville, GA
05.2015 - 01.2017
  • Provided exceptional customer service by addressing inquiries and ensuring a high level of satisfaction.
  • Maintained a clean and organized store environment to enhance the shopping experience.
  • Processed transactions accurately using point-of-sale systems and assisted with merchandise selection and stocking.

Picker

haband
Eatonton, GA
07.2014 - 05.2015
  • Prepared and packaged products for shipping, ensuring adherence to guidelines and safeguarding items for transport.
  • Conducted thorough inspections of packaging and labeling to maintain accuracy and compliance with shipping standards.

Picker and Packer

A2B fulfillment inc.
Greensboro, GA
01.2014 - 06.2014
  • Ensured precise inventory management by organizing materials and operating material handling equipment for safe pallet and material transportation.
  • Executed order fulfillment tasks, including merchandise location, packaging, and documentation preparation, maintaining an organized storage system for optimized item retrieval.

Packer

Haband
Eatonton, GA
03.2013 - 12.2013
  • Prepared products for dispatch, adhering to packaging guidelines and verifying accuracy of contents to maintain quality control standards.
  • Conducted thorough inspections of outgoing shipments to ensure proper labeling and compliance with storage and shipping protocols.

Waitress

Huddle House
Madison, GA
09.2012 - 05.2013
  • Provided knowledgeable and responsive customer service, including expertly recommending menu items based on guest preferences and accurately communicating orders to kitchen staff.
  • Facilitated a positive dining experience by training new staff in service standards and adhering strictly to safety and sanitation protocols.

Education

High School Diploma - undefined

Putnam County High School
Eatonton, GA
01.2007

Skills

  • WPM 42
  • Customer Interactions
  • Answering Phones (3 Year)
  • Food Service
  • Customer Service
  • Crew Member
  • Microsoft Office (5 Years)
  • Assistant (3 Years)
  • Shift Management
  • Math
  • Materials Handling
  • Barista Experience
  • Cash Handling
  • Pos
  • Cashiering
  • Microsoft Word
  • Food Preparation
  • Host/Hostess
  • Food Production
  • Management Experience
  • Food Management
  • Restaurant Experience
  • Restaurant Management
  • Food Safety
  • Order Entry
  • Inventory Control
  • Management
  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Emergency response
  • Continuous improvement
  • Workflow automation
  • Teamwork and collaboration
  • Self motivation
  • Time management
  • Multitasking
  • Attention to detail
  • Written communication
  • Organizational skills
  • Professionalism

Timeline

Specialist II, Global Business Services, Benefits

Walmart
07.2022 - Current

General Manager (GM)

KFC
12.2019 - 12.2022

Sales Associate/Customer Service/Cashier

Walmart
05.2015 - 01.2017

Picker

haband
07.2014 - 05.2015

Picker and Packer

A2B fulfillment inc.
01.2014 - 06.2014

Packer

Haband
03.2013 - 12.2013

Waitress

Huddle House
09.2012 - 05.2013

High School Diploma - undefined

Putnam County High School