KEYLA LLUVERAS
Browns Mills,NJ
Summary
Human services professional with a background in public assistance eligibility, case management, investigations, and compliance. Handles client interviews, information verification, documentation, and cross-agency coordination while supporting accurate determinations and service delivery. Bilingual in English and Spanish.
Overview
30
30
years of professional experience
Work History
Human Services Specialist III
BURLINGTON COUNTY BOARD OF SOCIAL SERVICES
Westampton, NJ
01.2015 - Current
- Assess client eligibility for public assistance and related services by reviewing financial, employment, medical, household, and supporting information.
- Analyze financial and case data to identify and resolve benefit overpayments while maintaining regulatory compliance.
- Interpret and apply federal and state regulations, eligibility standards, and agency procedures to individual cases.
- Conducted investigations, interviews, and research to establish accurate case information and resolve discrepancies effectively.
- Research and verify information through agency systems and external records, including child support, Social Security, and court records.
- Coordinate with internal departments, courts, employers, external agencies, and community resources.
- Connected eligible clients with employment, training, and supportive services to enhance workforce participation and promote self-sufficiency.
- Provided bilingual English/Spanish assistance to clarify program requirements and ensure clients understood services and responsibilities.
Administrative Supply Specialist / Purchasing Agent
VETERAN ENGINEERING AND TECHNOLOGY
Fort Dix, NJ
01.2009 - 01.2015
- Managed supply, inventory, purchasing, and property records, ensuring operational requirements were met and accountability was maintained.
- Used electronic and manual systems to maintain records, track inventory, and retrieve operational information.
- Conducted audits and investigated discrepancies, ensuring compliance with federal property regulations and adherence to established procedures.
- Coordinated administrative and logistical activities to facilitate military unit mobilization and demobilization.
- Prepared reports, presentations, and documentation for leadership and operational planning.
- Maintained sensitive information in accordance with security, confidentiality, and records-management requirements.
Senior Divisional Administrator / Assistant Manager
WAWA CORPORATION
Columbus, NJ
08.1996 - 09.2009
- Supported daily operations, staffing workflows, employee performance, and administrative tasks to keep business running smoothly.
- Trained and coached employees on company policies, procedures, customer service, and job duties.
- Assisted human resources and field operations with confidential personnel matters and employee relations.
- Reviewed records and documentation to investigate and resolve employee and operational issues, improving workplace efficiency.
- Processed payroll adjustments, compensation items, invoices, and other financial records.
- Prepared reports, correspondence, and administrative documents.
- Coordinated activities across employees, vendors, store operations, and corporate departments to improve communication and collaboration.
- Supported community outreach initiatives, including partnerships with Special Olympics and Valerie Fund.
Education
Master of Business Administration (MBA) - Business Administration
Strayer University
Willingboro, NJBachelor of Business Administration (BBA) - Human Resources
Strayer University
Willingboro, NJAssociate of Science (A.S.) - Accounting
Burlington County Community College
Pemberton, NJSkills
- Eligibility assessment
- Case management
- Public Assistance Programs
- Regulatory adherence
- Information Verification
- Data analysis
- Agency coordination
- Staff Supervision & Training
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Information management
- English/Spanish Bilingual Communication
ADDITIONAL QUALIFICATIONS
- Regulatory Compliance
- Client Interviewing
- Investigative Research
- Staff Training & Development
- Confidential Information Management
- Report Preparation
- Cross-Agency Coordination
- Bilingual (Spanish)
Timeline
Human Services Specialist III
BURLINGTON COUNTY BOARD OF SOCIAL SERVICES
01.2015 - Current
Administrative Supply Specialist / Purchasing Agent
VETERAN ENGINEERING AND TECHNOLOGY
01.2009 - 01.2015
Senior Divisional Administrator / Assistant Manager
WAWA CORPORATION
08.1996 - 09.2009
Master of Business Administration (MBA) - Business Administration
Strayer University
Bachelor of Business Administration (BBA) - Human Resources
Strayer University
Associate of Science (A.S.) - Accounting
Burlington County Community College