Sharissa Garcia
Linden,NJ
Summary
Program professional with 10 years of progressive Human Services experience (HSS I → II → III), specializing in program operations, community-based service coordination, legal case support, and data-driven improvements. Experienced in youth support programs, program compliance, documentation, and staff guidance.
Overview
18
18
years of professional experience
Work History
HUMAN SERVICES SPECIALIST III
Union County Board of Social Services
Plainfield, NJ
01.2022 - Current
- Conduct investigations to ensure accurate information and maintain compliance.
- Prepare legal documentation and hearing summaries; coordinate with courts and agency offices.
- Analyze case data to identify performance trends and service gaps.
- Train junior staff and reinforce program standards and procedures.
- Support local employment programs by coordinating with community organizations.
- Organize service delivery with internal teams to ensure timely support.
HUMAN SERVICES SPECIALIST II
Union County Board of Social Services
01.2017 - 01.2022
- Evaluated eligibility for medical, educational, and social support programs.
- Conducted quality assurance reviews and reduced case-processing errors.
- Communicated program requirements clearly to clients.
- Promoted for strong analytical performance and case accuracy.
HUMAN SERVICES SPECIALIST I
Union County Board of Social Services
01.2015 - 01.2017
- Completed screenings, assessments, and documentation for client needs.
- Entered and maintained case information in agency databases.
- Connected clients with appropriate community resources.
Retail Sales Consultant / Customer Service Representative
AT&T Mobility
Union & Paramus, NJ
01.2008 - 01.2015
- Delivered high-quality bilingual customer service in fast-paced settings.
- Consistently exceeded sales goals and maintained strong customer relationships.
- Resolved complex customer issues and documented account updates.
Education
Bachelor of Arts - Psychology
Rutgers University
01.2014
Skills
- Assisted in managing programs and projects to meet community needs Supported community engagement initiatives to foster collaboration Conducted data analysis and reporting to inform decision-making Facilitated interagency communication to enhance service delivery Provided training and facilitation to improve team skills Aided in process improvement efforts to streamline operations Managed case and eligibility processes to ensure compliance Supported youth and workforce initiatives to promote development
Languages
English (Fluent)
Spanish (Fluent)
Timeline
HUMAN SERVICES SPECIALIST III
Union County Board of Social Services
01.2022 - Current
HUMAN SERVICES SPECIALIST II
Union County Board of Social Services
01.2017 - 01.2022
HUMAN SERVICES SPECIALIST I
Union County Board of Social Services
01.2015 - 01.2017
Retail Sales Consultant / Customer Service Representative
AT&T Mobility
01.2008 - 01.2015
Bachelor of Arts - Psychology
Rutgers University