Donna Sassaman
Lewisville,TX
Summary
Dedicated and motivated professional with 16 years Logistics experience looking for a role working as an individual, but also as part of a team to bring success to employer and customers.
Reliable and detail-focused individual with extensive experience in logistics and supply chain management and accounts payable/receivable. Known for managing air import operations efficiently while ensuring timely communication and accuracy in billing processes.
Overview
35
35
years of professional experience
Work History
Air & Ocean Import Billing Specialist
Dachser USA
Irving, Texas
02.2018 - 12.2025
- Answered customer inquiries regarding billings, payments, account status.
- Provided support to other departments within the organization as needed.
- Utilized Excel daily to monitor financial reports and loss files.
- Used in house logistics supply chain management software.
- Matched/Approved Vendor and trucker invoices for payment.
- Maintained/ordered supplies for the office.
- Backup Air Import Agent-assisted when associates out of the office.
- Ocean and Air Import billing.
- Communicated with overseas offices daily.
Tracking Agent
Omni Logistics
Coppell, Texas
04.2017 - 01.2018
- Monitored shipment progress to ensure timely delivery and compliance with standards.
- Collaborated with team members to resolve shipping discrepancies and improve processes.
- Maintained accurate records of shipments and inventory using tracking software systems.
- Assisted customers with inquiries regarding shipment status and logistics support.
- Provided customers with updates on order status via phone, email, or in-person meetings.
- Provided support for internal teams during peak periods of activity.
Air Import Agent
Kuehne-Nagel
11.2010 - 03.2017
- Answered incoming customer calls
- Follow up with customers regarding status of shipments
- Daily contact with airlines (missing/damaged freight)
- Dispatched shipments from multiple major airports (DG and Temp control)
- Outlook-handled between 75-100 emails per day
- Billing AP/AR
- Paid airline charges (online and by check)
- Filed documents
- Filed claims with truckers
- Trained new associates
- AS400
Shipping/Packing Clerk
PDS Technical/Siemens Contractor
Dallas, TX
02.2009 - 04.2010
- Packaged and shipped small packages via various shipping companies
- Answered emails
Non-Communications Intercept/Analyst
US Army
08.1990 - 08.1994
Education
Diploma -
Coffee County Central High
Manchester, TNCertificate - Non Communication Intercept Analyst Course
US Army Intelligence School
10.1990 - 04.1991
University of Alaska
Anchorage, AKSkills
- Inbound/Outbound CS
- Driven by Deadlines/Challenges
- Ocean/Air Import billing
- Accounts payable/receivable
- Office Management/supply ordering
- Air Import Agent
- Reliable person
- Excel
- Data Entry
- Inventory/Materials management
References
References are available on request.
Timeline
Air & Ocean Import Billing Specialist
Dachser USA
02.2018 - 12.2025
Tracking Agent
Omni Logistics
04.2017 - 01.2018
Air Import Agent
Kuehne-Nagel
11.2010 - 03.2017
Shipping/Packing Clerk
PDS Technical/Siemens Contractor
02.2009 - 04.2010
Certificate - Non Communication Intercept Analyst Course
US Army Intelligence School
10.1990 - 04.1991
Non-Communications Intercept/Analyst
US Army
08.1990 - 08.1994
Diploma -
Coffee County Central High
University of Alaska