DONNA SELF
Wardensville,WV
Summary
Motivated leader dedicated to achieving high levels of customer satisfaction and exceeding aggressive business goals. Strong organizational and prioritization abilities. Proficient in cultivating key customer relationships while maintaining a friendly and professional demeanor. Experienced in air import procedures and regulatory compliance, ensuring efficient and timely deliveries by effectively coordinating with international partners and internal teams. Proven track record of problem-solving and upholding high standards of accuracy and reliability in import operations. Committed to representing the establishment with excellence at all times.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Air Import Agent
Manpower / Kintetsu World Express
Sterling, VA
01.2007 - Current
- The past 18 years I have been working imports for Kintetsu World Express IAD office.
- Pay, or arrange for payment of, taxes and duties on shipments.
- Monitor or trace the location of goods.
- Arrange for transportation, warehousing, or product distribution of imported or exported products.
- Resolved customer inquiries promptly, fostering positive relationships and increasing client retention rates.
- Managed high-volume airfreight consolidations, optimizing space utilization and reducing overall costs.
Laborer
Peacock Cabinetry
Wardensville, WV
07.2012 - 09.2012
- Trim, sand, or scrape surfaces or joints to prepare articles for finishing.
- Match materials for color, grain, or texture, giving attention to knots or other features of the wood.
- Perform final touch-ups with sandpaper or steel wool.
Jewelry Coordinator
Walmart
Winchester, VA
11.2008 - 08.2012
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
Accounting Clerk
Manpower
Herndon, VA
01.2007 - 06.2009
- Processing invoices from various locations for payment.
- Providing Accountants with assistance when required.
- Processing invoices.
- Handling telephone inquiries relating to accounts payable issues.
- Documenting all accounts payable transactions.
- Matching, and batching invoices.
Customer Service
Hall's Mechanical
Front Royal, VA
02.2005 - 07.2005
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Head Teller
BB&T Bank
Front Royal, VA
10.2000 - 02.2005
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Interpret and communicate work procedures and company policies to staff.
- Compute figures such as balances, totals, or commissions.
Retail Salespersons
7-Eleven
Wardensville, WV
09.1998 - 10.2001
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Manager
Loy Funeral Home
Wardensville, WV
01.1986 - 09.1998
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Schedule funerals, burials, or cremations.
- Offer counsel and comfort to families and friends of the deceased.
- Sell funeral services, products, or merchandise to clients.
Education
High School Diploma - Business
Woodrow Wilson High School
Beckley, WV06.1985
Skills
- Customer and Personal Service
- Coordination
- Critical Thinking
- Judgment and Decision Making
- Clerical
- Service Orientation
- Shipment tracking
- Invoice processing
- Transportation management
- Warehousing operations
Certification
- DG Certified
Timeline
Laborer
Peacock Cabinetry
07.2012 - 09.2012
Jewelry Coordinator
Walmart
11.2008 - 08.2012
Air Import Agent
Manpower / Kintetsu World Express
01.2007 - Current
Accounting Clerk
Manpower
01.2007 - 06.2009
Customer Service
Hall's Mechanical
02.2005 - 07.2005
Head Teller
BB&T Bank
10.2000 - 02.2005
Retail Salespersons
7-Eleven
09.1998 - 10.2001
Manager
Loy Funeral Home
01.1986 - 09.1998
High School Diploma - Business
Woodrow Wilson High School