Brooke Hamblin
Itasca,IL
Summary
I am equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Skilled in managing and coordinating cargo and freight operations with focus on efficiency and accuracy. Strengths include strong organizational skills, ability to work under pressure, and expertise in logistics software. Contributed to reducing operational costs through strategic planning and optimization of resources.
Overview
12
12
years of professional experience
Work History
Air Import Agent
LSI Logistic Solutions LLC
Glendale, IL
09.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Bartender
Drink Nightclub
Schaumburg, Illinois
08.2020 - Current
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
Bartender
Ala Carte Entertainment
Schaumburg, IL
01.2018 - Current
- Worked at multiple locations for the company.
- Trained new employees for brand new locations.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
Office Manager
Drink Nightclub
Hoffman Estates, IL
06.2022 - 09.2024
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Monitored inventory levels and placed orders when needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed files and records to obtain information and respond to requests.
Server
Ala Carte Entertainment
Lake In The Hills, Illinois
05.2015 - 08.2018
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Lead
Tommy Hilfiger
Huntley, Illinois
10.2013 - 05.2015
- Identified opportunities to improve processes related to the sale of products or services.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
Education
High School Diploma -
Huntley High Scool
Huntley, Illinois05-2015
Skills
- Inventory Control
- Customer Service
- Operations Management
- Office Management
- Workflow Planning
- Event Coordination
- Supply chain logistics
- Attention to detail
References
References available upon request.
Timeline
Air Import Agent
LSI Logistic Solutions LLC
09.2024 - Current
Office Manager
Drink Nightclub
06.2022 - 09.2024
Bartender
Drink Nightclub
08.2020 - Current
Bartender
Ala Carte Entertainment
01.2018 - Current
Server
Ala Carte Entertainment
05.2015 - 08.2018
Sales Lead
Tommy Hilfiger
10.2013 - 05.2015
High School Diploma -
Huntley High Scool