DONNA SHERMAN
Rochester,MI
Summary
Encouraging team player and problem-solver with talents for team building, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, following protocol and having sound judgment to positively impact company success. Emphasis on creativity and ability to spark passion and curiosity within those around them.
Overview
16
16
years of professional experience
Work History
Waitress/Bartender
Rochester Brunch House
Rochester MI
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service from 8 table section
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Crafted very high end cocktails from scratch ingredients for VIP clientele
Bar Manager
Godfather Cigar and Martini Lounge
Rochester, MI
06.2023 - 01.2024
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Created drinks and new menu items/specials to keep customers engaged and exited to visit
- Resolved conflicts and managed schedules to ensure seamless team operations.
Bartender/Waitress
Bologna Via Cucina
Rochester, MI
06.2020 - 06.2023
- Demonstrated in-depth understanding of wine and specialty ingredient varieties.
- Ensured orders were fulfilled accurately and on schedule through efficient time management.
- Maximized profitability through strategic upselling of menu offerings while still maintaining 100% customer satisfaction
- Crafted house-made batches of limoncello, infused liquors, and flavored syrups for premium cocktails.
Interior Designer
Benjamin Moore
Utica, MI
07.2016 - 03.2020
- Provided private in-home design consultations which included paint color choices, furniture placement, and full remodel suggestions.
- Created/mixed custom paint colors to color match any requested pigment.
- Developed space planning concepts, color palette selections and textile presentations.
- Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
Bartender/Waitress
Main Street Billiards
Rochester, MI
07.2014 - 09.2016
- Executed order-taking efficiently and consistently offered excellent service.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Developed unique beverage specials to captivate customer interest.
Manager
Onion Roll Deli, Royal Oak MI
Royal Oak, MI
10.2012 - 06.2014
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Assistant Manager
Paciugo Cafe
Rochester, MI
01.2011 - 09.2012
- Supervised and motivated operational team to meet business targets.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Receptionist
Century 21 Sakmar
Rochester, MI
01.2009 - 12.2010
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Skills
- Bilingual English/Russian
- TIPS Certified
- Creative problem solving
- Multitasking abilities
- Team collaboration
- Hospitality service expertise
- Memory retention
- Complaint resolution
Timeline
Waitress/Bartender
Rochester Brunch House
02.2024 - Current
Bar Manager
Godfather Cigar and Martini Lounge
06.2023 - 01.2024
Bartender/Waitress
Bologna Via Cucina
06.2020 - 06.2023
Interior Designer
Benjamin Moore
07.2016 - 03.2020
Bartender/Waitress
Main Street Billiards
07.2014 - 09.2016
Manager
Onion Roll Deli, Royal Oak MI
10.2012 - 06.2014
Assistant Manager
Paciugo Cafe
01.2011 - 09.2012
Receptionist
Century 21 Sakmar
01.2009 - 12.2010