Senior Mortgage Loan Processor
Crosscountry Mortgage Inc
Charlotte, NC
12.2018 - Current
- Processed mortgage loan applications accurately and successfully for over 28 years.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
