Donyale R. McDaniels
Mortgage Loan Processor/Closer
Houston,TX
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying taxes, credit, employment, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
14
14
years of professional experience
Work History
Senior Mortgage Loan Processor
WELLS FARGO MORTGAGE
Lombard, IL
08.2016 - 08.2022
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Communicated with customers via telephone to answer questions, process transactions and resolve issues.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Managed conditions sent from underwriting departments.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Inspected loan documentation for mistakes and corrected discrepancies.
Mortgage Closer III
WELLS FARGO MORTGAGE
Lombard, IL
08.2016 - 01.2020
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Complete an accurate and compliant Closing Disclosure to be provided to the borrowers within TRID guideline requirements and monitoring the borrower’s receipt of the Closing Disclosure
- Communicated with Settlement Agents, to ensure the Closing Disclosure is balanced with all fees associated and confirm closing location, time and date.
Quality Control Specialist/Wealth Management
JP MORGAN CHASE
Westmont, IL
12.2011 - 11.2015
- Responsible for identifying, researching and resolving routine discrepancies with closed, rejected, withdrawn and early payment default on jumbo loans
- Allocated complaints to governing departments for investigation and tracked resolution times.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Conventional/FHA Loan Closer and Funder
WELLS FARGO MORTGAGE
Lombard, IL
01.2009 - 05.2011
- Perform loan functions to ensure the accuracy of the data necessary to properly service mortgages and consumer loans
- Maintain data integrity as loan progresses through closing, so the borrowers can close and fund on time
- Ensure that all loan servicing requirements are met as specified by the Underwriter and all regulatory guidelines were met according to company policy
- Prepare funding figures and request wire for funding after balancing with settlement agent
- Review signed closing documents for accuracy and compliance
- Verify the availability and accuracy of funds being disbursed
- Clear all outstanding final conditions stipulated by the underwriter in data base to ensure the salability of the loan
- (Final VOE, Marked-up Title)
Education
Texas, Florida and Louisiana License/ Auto and Roofing Certifications - All-Line Claims Adjuster
1st Source Adjuster School
Houston, TX01.2023
Skills
- Analytical
- Microsoft Office
- Database (Core, OPS, IAW)
- Cisco Jabber Soft Phone
- Risk Assessment
- Vendor Relations
- Organizational skills
- Relationship building
- Reviewing financial paperwork
- Processing documents
- Information verification
Interests
American Red Cross- CPR Certification
Timeline
Senior Mortgage Loan Processor
WELLS FARGO MORTGAGE
08.2016 - 08.2022
Mortgage Closer III
WELLS FARGO MORTGAGE
08.2016 - 01.2020
Quality Control Specialist/Wealth Management
JP MORGAN CHASE
12.2011 - 11.2015
Conventional/FHA Loan Closer and Funder
WELLS FARGO MORTGAGE
01.2009 - 05.2011
Texas, Florida and Louisiana License/ Auto and Roofing Certifications - All-Line Claims Adjuster
1st Source Adjuster School
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