DeMaris Nelson
Pelican Rapids,MN
Summary
At Wells Fargo Mortgage, I excelled as a Sr Quality Analyst, significantly reducing production errors through effective training and leveraging my strong analytical skills for process improvements. Demonstrating a blend of hard skills in QC testing and soft skills in problem-solving, I championed a culture of continuous learning and enhanced team capabilities.
Overview
15
15
years of professional experience
Work History
Sr Quality Analyst
Wells Fargo Mortgage
12.2008 - 04.2024
- Conducted regular audits of complex programs and internal processes to ensure compliance with company, agency and government requirements
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Championed a culture of continuous learning within the Quality Analyst team, regularly sharing best practices and lessons learned to enhance collective capabilities.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Communicated with management overall process or transaction quality.
Education
Minnesota State Community And Technical College
Moorhead, MNSkills
- Agile frameworks
- Workflow documentation
- Team assignments
- Documentation skills
- Audit processes
- Training implementation
- QC testing
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Sr Quality Analyst
Wells Fargo Mortgage
12.2008 - 04.2024
Minnesota State Community And Technical College
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