Brenda Olson
Pelican Rapids,MN
Summary
Resourceful Provisioning Specialist known for high productivity and efficient completion of tasks. Skilled in order provisioning and completion, trouble fielding and dispatch. Excels in problem-solving, communication, and teamwork to achieve optimal results in a fast-paced environment. Committed to continuous improvement and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Provisioning Specialist
Park Region Telephone Co.
Fergus Falls, MN
10.1999 - Current
- Create service orders based on customer requests and maintain records of all order transactions.
- Review customer orders for accuracy and completeness, ensuring all necessary information is provided.
- Processed payments for services rendered according to established procedures.
- Investigate discrepancies in customer order data to identify errors or omissions.
- Respond promptly to customer inquiries regarding status updates on their installed services.
- Assisted customers in troubleshooting any issues related to their service.
- Monitor progress of service installations, tracking any changes or delays in schedules.
- Prepare reports detailing customer activities, billing information, and other relevant data.
- Participate in team meetings and brainstorming sessions to discuss ideas for improving efficiency.
- Collaborate with other departments within the organization to ensure a seamless provisioning experience for customers.
- Identify opportunities to optimize processes while maintaining high quality standards.
- Ensure that customer profiles are updated accurately with each new service installation.
- Provided support to customers during the set-up phase of their service installations.
- Diagnose and repair/dispatch system issues using various troubleshooting techniques.
- Monitor ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Copy, sort and file records of office activities and business transactions.
- Review files, records and other documents to obtain information or respond to requests.
- Operate photocopiers and scanners, facsimile machines and personal computers.
- Collect and enter payment data into system, maintaining complete confidentiality and accuracy.
- Maintain and update filing, inventory and database systems, manually or using computer.
- Answer telephones, direct calls, take messages.
Education
Bachelor of Arts - Criminal Justice
Moorhead State University
Moorhead, MN05-1994
Associate of Arts -
Fergus Falls Community College
Fergus Falls, MN05-1990
High School Diploma -
Pelican Rapids High School
Pelican Rapids06-1988
Skills
- Service order management
- Data entry accuracy
- Customer support
- Payment processing
- Order accuracy verification
- Report generation
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Troubleshooting and Diagnostics
- Application installations
- Data recording & retention
- Service oriented
- Research skills
- Calendar management
- Reliable and punctual
- Creative thinking
- Detail orientation
- Reliability
- Typing speed
- Multitasking capacity
- Scheduling appointments
Affiliations
- School Board Clerk
- School Board Finance Committee
- WOTC Extension Committee Chair
- WOTC Barn Supervisor
- Oktoberfest Committee
- PROM committee
- PR School Fund advisory board
- Central Lutheran Sunday School Teacher
- Park Region Safety Committee
Timeline
Provisioning Specialist
Park Region Telephone Co.
10.1999 - Current
Bachelor of Arts - Criminal Justice
Moorhead State University
Associate of Arts -
Fergus Falls Community College
High School Diploma -
Pelican Rapids High School
Similar Profiles
Michael DouglassMichael Douglass
Gardener at National Park Service; National Capital RegionGardener at National Park Service; National Capital Region
Glen WilhelmGlen Wilhelm
Regional Structural Fire Protection Specialist at National Park Service; National Capital RegionRegional Structural Fire Protection Specialist at National Park Service; National Capital Region
Nathan HilbrandNathan Hilbrand
Network Field Technician at Runestone Telephone AssociationNetwork Field Technician at Runestone Telephone Association
Candice PetersenCandice Petersen
CNA at EcumenCNA at Ecumen
Marlee SmithMarlee Smith
Laboratory Technician at Bemidji State University Biology DepartmentLaboratory Technician at Bemidji State University Biology Department