Donna Simmons
Customer Service
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
38
38
years of professional experience
Work History
Bus Operator
Dart
06.2011 - Current
- Contacted dispatchers to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Customer Service Representative
Gold's Gyms Corporate Office
04.2009 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Teacher's Assistant / Teacher
Wilmer Huchison ISD
01.1999 - 06.2001
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Worked under direction of licensed teacher in and outside of classroom.
Credit Collections Representative
The Associates
11.1996 - 05.1999
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Office Bookkeeper
Serta Mattress Company
06.1994 - 07.1996
- Matched purchase orders with invoices and recorded necessary information.
- Maintained and processed invoices, deposits and money logs.
- Identified accounting errors by developing cross-referencing databases.
Debt Collector Agent
Texas Guaranteed Student Loan Corporation
03.1989 - 06.1993
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Used skip tracing and other techniques to locate debtors.
- Entered client details and notes into system for interdepartmental access and review
Financial Aid Officer
Mansfield Business School
04.1985 - 04.1987
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
Education
Supervision Certificate - Office Supervision And Management
Dallas County Community College
Dallas, TX09.2021
No Degree - Accounting
Mansfield Business School
Austin, TX04.1985
Skills
- Behavioral Skills Development
- Data Communications
- Data Entry and 10-Key
- Customer Relations
- Account Auditing
- Bill Payment and Recordkeeping
- Customer Data Confidentiality
- Credit and Collections
- Account Monitoring
- Payment Scheduling
- Administration and Management
- Safe driving practices
- Traffic law adherence
- Elderly and Disabled Assistance
- Microsoft Office
Additional Information
For the last seven months I have been working as an Administrative Assistant at the Northwest division of Dart.
From August 2022 to February 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bus Operator
Dart
06.2011 - Current
Customer Service Representative
Gold's Gyms Corporate Office
04.2009 - 06.2011
Teacher's Assistant / Teacher
Wilmer Huchison ISD
01.1999 - 06.2001
Credit Collections Representative
The Associates
11.1996 - 05.1999
Office Bookkeeper
Serta Mattress Company
06.1994 - 07.1996
Debt Collector Agent
Texas Guaranteed Student Loan Corporation
03.1989 - 06.1993
Financial Aid Officer
Mansfield Business School
04.1985 - 04.1987
Supervision Certificate - Office Supervision And Management
Dallas County Community College
No Degree - Accounting
Mansfield Business School