Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Donna Simmons

SACRAMENTO,California

Summary

Motivated fc associate with several years of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, picking and packing operations and at training new associates for superior service. Responsible Packager with experience reviewing orders and packaging merchandise. Driven team player successful at meeting production targets through consistent productivity. Punctual and hardworking with great written and verbal communication skills. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.

Overview

24
24
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon SCA-5
Sacramento, California
03.2018 - Current
  • Inspected products for damages or defects before stocking shelves.
  • Participated in continuous improvement initiatives within the warehouse environment.
  • Responded quickly to customer inquiries about order status or shipment tracking information.
  • Ensured compliance with company policies regarding receiving procedures.
  • Unloaded, sorted, labeled, and staged product in designated areas.
  • Assisted in cycle counting activities to maintain accurate inventory levels.

Editing Clerk

Delta Dental of California
Rancho Cordova, CA
07.2009 - 05.2010
  • Performed data entry tasks to update customer accounts records.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Entered data into computer systems accurately and efficiently.
  • Scanned documents into digital formats ensuring accuracy of content.

Payment Processor

AT&T Call Center
San Francisco, CA
10.2000 - 06.2001
  • Analyzed financial data to determine appropriate payment amounts and methods.
  • Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
  • Resolved customer inquiries regarding payment processing issues in a timely manner.
  • Collaborated with other departments within the organization to ensure proper communication regarding payment processes.

Education

Some College (No Degree) - Medical Billing And Coding

High Tech Institute
Rancho Cordova, CA

Skills

  • Product Inspections
  • Workplace organization
  • Warehouse Safety
  • Shipment Preparation
  • Order Fulfillment
  • Customer Service
  • Shipping procedures
  • Order Picking

Certification

  • High School Diploma
  • Medical Billing and Coding
  • Massage Therapist

Timeline

FC Associate

Amazon SCA-5
03.2018 - Current

Editing Clerk

Delta Dental of California
07.2009 - 05.2010

Payment Processor

AT&T Call Center
10.2000 - 06.2001

Some College (No Degree) - Medical Billing And Coding

High Tech Institute

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Donna Simmons