Donna Skaggs
Boonville,MO
Summary
Hardworking and detail-oriented lead certified pharmacy technician with 26 years combined work experience in both hospital and retail pharmacy setting. Performs well in busy, customer-patient focused setting. Considered a reliable individual with strong interpersonal and multitasking abilities. Experienced and knowledgeable of pharmaceuticals, medical supplies, pharmacy practices and leadership duties.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
08.2023 - Current
- Manage day-to-day operations of the Outpatient Pharmacy department including assisting with staffing concerns and scheduling.
- Train new pharmacy technicians and students; and provide feedback on their performance to management.
- Monitor staff productivity levels and provide guidance when needed.
- Perform quality control checks to ensure accuracy of medication dispensing.
- Handle customer complaints regarding medications or services provided by the pharmacy department.
- Oversee inventory management processes such as ordering, stocking and tracking of medication recalls.
- Manage inventory levels, rotate stock, remove expired or damaged medication and resolve discrepancies in the drug count and carousel.
- Maintain a clean and organized pharmacy work area at all times.
- Process patient prescription refill slips and requests; and send notification to the provider through CPRS if additional refills are needed.
- Manage patient returned mail packages from mail services, (USPS,FedEx,UPS), and contact patient for verification of mailing address and update any changes in VA system to process for reshipment.
- Developed a more efficient and easier logging process for managing patient returned mail packages for reshipment.
- Collaborated with upper management in resolving storage area problem for outpatient pharmacy department, in order to help manage inventory levels and prevent waste.
Certified Pharmacy Technician
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
05.2019 - 08.2023
- Trained new employees and pharmacy students on daily tasks, pharmacy operations and policies.
- Managed inventory levels, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained, cleaned and organized pharmacy shelving, work areas and automation equipment (Script Pro automation machine and Carousel).
- Assisted pharmacist with processing high volume of medication prescriptions and medical supply orders for mail out and for window pick up.
- Filled patient prescription orders independently which involved counting, prepackaging, reconstitution, measuring and selecting required medication components; and labeling vials and bottles with correct patient information and auxiliary labels.
- Notified procurement staff, as well as pharmacist and patient, if an item or medication was not available and needed to be ordered.
- Maintained a strict patient confidentiality to adhere to HIPAA regulations and hospital policy.
- Processed patient prescription refill slip requests and entered notes into CPRS to medical providers for prescription renewal when needed.
- Managed and reshipped patient returned mail packages by logging information into an Excel spreadsheet and updating patient information into VA system with correct mailing information.
- Received a high volume of telephone calls and answered patient inquiries related to medication refills, drug interactions and shipment of prescriptions.
Advanced Medical Support Assistant
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
08.2017 - 05.2019
- Scheduled and adjusted patient appointment times and dates daily for multiple clinics and medical providers.
- Retrieved patient files for medical staff and processed patient consults.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records while complying with hospital policies and HIPPA regulations.
- Communicated successfully with medical staff, patients and visitors via phone and in person.
- Participated in team meetings and GEMBA to help improve workflow and contribute to improving patient care and outcomes.
- Collected third party insurance information from patients and conducted insurance verification and authorization on patient profile.
Certified Pharmacy Technician
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
04.2009 - 08.2017
- Trained new employees and pharmacy students on daily tasks and pharmacy operations and policies.
- Attended external training for the new additional dispensing equipment (ROBOT and carousel) in 2015 for the Inpatient pharmacy department; and trained other employees on the operation process.
- Efficiently managed high call volumes from patients with prescription refill requests and medication orders when assigned to the call center.
- Traveled to community based outsource clinics (CBOC) on a monthly basis to deliver medications, vaccines and check medication inventory levels and expiration dates.
- Printed and compiled reports to perform daily functions in multiple areas of pharmacy; sterile IV admixture and compounding batch report, Pyxis med refill report for controlled substances and non-controlled substances, Pyxis discrepancy report, Pyxis loading and unloading report and ROBOT and carousel pre-packaging report for replenishment.
- Prepared and performed sterile IV admixtures and compounding.
- Delivered all narcotics to the hospital floors and OR department and restocked assigned pockets in the pyxis machine.
- Handled, processed, and distributed multiple patient medication orders and supplies to hospital floors, clinics and specialty areas.
- Performed all pharmacy technician duties while maintaining strict patient confidentiality to adhere to HIPAA regulations and hospital policies.
- Utilized hospital computer systems daily; such as VISTA, CPRS and BCMA.
- Maintained and cleaned automation equipment, machines and work areas routinely.
- Oversaw and improved the process of the monitoring and replenishing of all the hospital emergency code blue carts.
Hemodialysis Technician
Dialysis Clinic Inc.
Columbia, MO
03.2009 - 04.2009
- Observed patients for adverse reactions and monitored hemodialysis machines for malfunctions.
- Mixed dialysate solution according to prescribed formula.
- Connected hemodialysis machine to access site to start blood circulation with dialyzer.
- Primed dialyzer with saline solution to prepare for usage.
- Transported patients from rooms and prepared for treatments.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
Certified Pharmacy Technician
Walmart
Columbia, MO
05.1995 - 12.2008
- Trained new employees on pharmacy practice, customer service, handling of medications and merchandise, and data entry of new prescriptions.
- Assisted the pharmacy manager with the scheduling of technicians and monitoring of workflow.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained a clean and organized pharmacy work area.
- Assisted with preparing a high volume of prescriptions for filling, including counting tablets, compounding and labeling bottles.
- Assisted pharmacist with processing and data entry of new patient prescriptions and patient refill requests.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Contacted insurance companies to process and to resolve any problems with claims.
- Efficiently processed cash register transactions for prescription orders and for over the counter products.
- Established and updated patient profiles, medications and insurance details into computer system.
- Created and submitted a pharmacy medication and supply order daily through McKesson supplier.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education
Massage
Metro Business College of Jefferson City, Mo
Jefferson City, MO12.2004
Skills
- Problem-solving skills
- Leadership
- Scheduling and Work flow
- Organizational skills
- Pharmacy operations
- HIPAA regulations
- Drug inventory management
- FDA drug safety guidelines
- Medication storage and Labeling
- Customer service skills
- Pharmacology knowledge
Certification
- Pharmacy Technician Certificate/License Missouri - #2000147545 - 5/31/2024 Expiration date.
- Pharmacy Technician Certification Board (PTCB) of Missouri - #240100102110578 - 11/30/2024 Expiration date
Accomplishments
- "I CARE" Award - Integrity - December/2020
- Spotlight Award - January/2021
- Competition 3rd Place Award - January/2022
- Spotlight Award - December/2022
Timeline
Lead Pharmacy Technician
Harry S. Truman Memorial Veterans' Hospital
08.2023 - Current
Certified Pharmacy Technician
Harry S. Truman Memorial Veterans' Hospital
05.2019 - 08.2023
Advanced Medical Support Assistant
Harry S. Truman Memorial Veterans' Hospital
08.2017 - 05.2019
Certified Pharmacy Technician
Harry S. Truman Memorial Veterans' Hospital
04.2009 - 08.2017
Hemodialysis Technician
Dialysis Clinic Inc.
03.2009 - 04.2009
Certified Pharmacy Technician
Walmart
05.1995 - 12.2008
Massage
Metro Business College of Jefferson City, Mo
- Pharmacy Technician Certificate/License Missouri - #2000147545 - 5/31/2024 Expiration date.
- Pharmacy Technician Certification Board (PTCB) of Missouri - #240100102110578 - 11/30/2024 Expiration date
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