Donna Smothers
Kissimmee,FL
Summary
Dedicated and results-driven food service professional with over 20 years of experience in high-volume hospitality and healthcare environments. Proven leader and Crew Trainer skilled in mentoring team members, improving operational efficiency, and delivering exceptional customer service. Strong background in food preparation, food safety, inventory management, and team development. Recognized for maintaining high standards of quality, fostering positive team environments, and thriving in fast-paced settings. Dependable, punctual, and enthusiastic with a commitment to exceeding expectations and supporting overall business success.
Overview
26
26
years of professional experience
Work History
Sous Chef
Walt Disney World
Lake Buena Vista, FL
02.2017 - Current
- Promoted into leadership responsibilities including Sous Chef duties within a high-volume, fast-paced hospitality environment.
- Led and supported kitchen operations while ensuring food quality, safety compliance, and exceptional guest service standards aligned with company expectations.
- Supervised and mentored team members, providing hands-on training in food preparation, sanitation, and customer service excellence.
- Set a positive example through efficiency, professionalism, and strong work ethic.
- Assisted in coordinating daily kitchen operations, maintaining inventory awareness, and ensuring all team members met performance and food safety standards.
- Played a key role in developing team skills to maximize productivity and overall operational success.
Crew Trainer
Mount Sinai Medical Center
Miami Beach, FL
08.2008 - 05.2016
- Experienced food service professional in a fast-paced healthcare environment, supporting daily kitchen operations while maintaining strict food safety and sanitation standards.
- Mentored and trained junior staff in food preparation, customer service excellence, and performance expectations to strengthen overall team effectiveness.
- Evaluated workflows and adjusted operational processes to improve efficiency, ensure optimal coverage, and enhance patient and customer satisfaction.
- Developed and implemented strategies to streamline food preparation, increase productivity, and support smooth service delivery.
Assistant Manager
True Worship Of Apostolic Faith Restaurant
Miami, FL
06.2000 - 06.2008
- Managed inventory control, including monitoring stock levels, ordering supplies, and restocking to ensure smooth daily operations.
- Performed administrative duties including weekly, monthly, and annual budget projections, menu planning, and operational reporting.
- Maintained comprehensive knowledge of all menu items and daily specials to ensure accuracy in preparation and customer service.
- Prepared and cooked food according to established standards while overseeing opening and closing procedures, cash handling, and front-of-house service responsibilities.
Education
Business of Administration Management -
Colorado Technical University
Skills
- Kitchen Operations Management
- Sous Chef Leadership
- Team Training & Development
- Staff Mentoring & Coaching
- Food Safety & Sanitation Compliance
- Menu Planning & Development
- Inventory Control & Stock Management
- Strong Communication Skills
- Problem-Solving
- Attention to Detail
- Reliability & Punctuality
Timeline
Sous Chef
Walt Disney World
02.2017 - Current
Crew Trainer
Mount Sinai Medical Center
08.2008 - 05.2016
Assistant Manager
True Worship Of Apostolic Faith Restaurant
06.2000 - 06.2008
Business of Administration Management -
Colorado Technical University