Donna Stream
El Sobrante,CA
Summary
Empathetic individual with more than 12 years' working as a Group Facilitator for a Church organization. Highly polished and professional and promoting integrity and relationship-building talents. Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Professional Director of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nurturing Parent Facilitator
Child Abuse Prevention Council
Contra Costa Cpunty, CA
05.2023 - Current
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
- Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Identified areas in need of improvement and implemented solutions.
- Advocated for program participants in drug and alcoholusm program, outlining cases and needs to program executives.
- Conducted training courses for 2+ management support staff to enhance understanding of industry best practices and company protocols.
- Enhanced leadership abilities and expertise by delivering forward-thinking training to over 2 management staff.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Medical Records Technichian
Contra Costa County
San Pablo, CA
10.2010 - Current
- Identified new methods to optimize medical records management.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Maintained patient records in compliance with security regulations.
- Trained 3 direct reports on department procedures and policies to maximize department productivity.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Sorted and distributed incoming and outgoing medical records.
- Researched and resolved medical record discrepancies.
- Processed and tracked requests for medical records from external organizations.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained accuracy, completeness, and security for medical records and health information.
- Developed and implemented new filing system for medical records to improve efficiency.
- Followed up with medical staff regarding missing information in patient records.
Trustee/Youth Director
First AME Church - El Sobrante
El Sobrante, United States
09.2010 - Current
- Recruited, developed and encouraged volunteers and parents to provide fellowship and faith building activities for youth.
- Implemented bible study and faith and life issues and social responsibility topical studies to foster effective ministry for youth education.
- Led integration of youth into worship and other ministry areas at church and church events.
- Coordinated and attended annual church events to foster and build intergenerational fellowship and outreach.
- Attended staff meetings and submitted announcements to church newsletter and calendar of events to facilitate open communication with church congregation.
- Assisted in creation and implementation of missions strategy for youth to get involved in local and global missions.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Scheduled and managed teams of youth volunteers.
- Planned weekly groups as well as special events and overnight retreats.
- Oversaw youth ministry budget and tracked all expenses.
- Built lasting relationships with youth and parents or guardians.
- Taught and counseled youth ages 4 to 18.
- Shared valuable life experiences with youths aged 112 to 18 to promote positive self-esteem and improve social skills.
- Directed pre-school, toddler and infant services to provide comprehensive family support.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Trained and supervised religious education instructional staff.
- Analyzed revenue and program cost data to determine budget priorities.
- Identified and recruited potential volunteer workers.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
Education
Associate of Science - Health And Human Services
06.2024
- Dean's List 3.75 GPA
Skills
- Special Education
- Critical Thinking
- Individualized Support
- Data Collection
- Public Service
- Confidential Records Management
- Legal Support
- Adult Education
- Community Engagement
- Program Development and Implementation
- Behavioral Modeling
- Setting Schedules
- Self-Esteem Education
- Public Speaking
- Community Relations
- Event Organization
- Organizational Leadership
- Safety Awareness
- Children's Literature
- Curriculum Development
- Child Development
- Community Resources
- Meal Organizing
- Voter Registration
- Educational Strategies
- Middle School Education
- Lesson Planning
- Student Records Management
- Workshop Coordination
- Interview Techniques
- Accurate Recordkeeping
- Coalition Building
- Daily Reports
- Health Education Curriculum Development
- New Hire Orientation
- Peer Mentoring
- Problem Resolution
- Electronic Charting
- Advocacy
- Training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Certified Nurturing Parent Facilitator - Child Abuse Prevention Council
05.2023 - Current
Medical Records Technichian - Contra Costa County
10.2010 - Current
Trustee/Youth Director - First AME Church - El Sobrante
09.2010 - Current
Contra Costa College - Associate of Science, Health And Human Services
- Certified [Job Title], [Company Name] - [Timeframe]
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