Donna Summers
Katy,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Quality Control Inspector
Daikin Technology
Waller, TX
07.2024 - 01.2025
- Assisted engineering department with design verification tests as needed.
- Provided safety information to contractors, engineers, or test equipment operators.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Notified supervisors or other relevant personnel of test or production issues.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
Data Entry Clerk
Bureau Veritas
Stafford, TX
11.2019 - 02.2024
- Identified and corrected data entry errors to prevent duplication across systems.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Account Payable Clerk
Storys Safehaven Summer Camp
Memphis, TN
04.2013 - 07.2019
- Produce monthly reports for the financial statements Compile budget data Maintain petty cash fund Calculate cost of materials Respond to customer inquiries keep records of all invoices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Took advantage of discount opportunities by paying vendors within payment terms.
Debt Collector
Regional Adjustment Bureau Inc.
Memphis, TN
01.2015 - 12.2018
- Received payments and posted amounts to customer accounts.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science -
Southwest Community College
05.2006
Diploma -
Horn Lake High School
Skills
- Communication
- Leadership
- Problem solving
- Flexible
- Service-oriented mindset
- Creativity
- Customer service
- Teamwork
- Decision making
Timeline
Quality Control Inspector
Daikin Technology
07.2024 - 01.2025
Data Entry Clerk
Bureau Veritas
11.2019 - 02.2024
Debt Collector
Regional Adjustment Bureau Inc.
01.2015 - 12.2018
Account Payable Clerk
Storys Safehaven Summer Camp
04.2013 - 07.2019
Associate of Science -
Southwest Community College
Diploma -
Horn Lake High School