Donna Sweet
Knoxville ,Tn.
Summary
To work for a growing company, that will challenge me, and enhance the skills I have developed.
Overview
2027
2027
years of professional experience
Work History
Store Director
Jcrew Factory
Knoxville, TN
2024 - Current
- Oversaw daily store operations to ensure optimal customer experience and team performance.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Trained and mentored staff on company policies, customer service standards, and operational procedures.
- Fostered a positive work environment through effective communication, conflict resolution, and team-building activities.
- Executed promotional events and marketing initiatives to increase foot traffic and brand awareness in the community.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
General Manager
Brooks Brothers
05.2004 - 08.2005
- I was the General Manager at the Tanger Outlet Location. I was responsible for all daily operations of the store. Managed budget and expenses, and maintained inventory levels. Responsible for all hiring and recruiting. Total volume at Brooks Brothers the year I was there was around 2.7 million.
Group Sales Manager
Bass Pro Shops
08.2005 - 2017
- I am currently the Group Sales Manager for the apparel departments at Bass Pro Shop. I also am responsible for the Gifts department. These areas total about 13 million dollars a year. I am responsible for executing all layouts and maintaining inventory levels. I am responsible for hiring and training of associates. I am responsible for budgets and scheduling of my associates. I have received the honor of Manager of the month on two occasions, and have also received Salaried Manager of the Year for division 2 of the company. I am also responsible for the entire store 2 to 3 times a week as Manager on Duty.
General Manager
Old Navy
Oak Ridge, TN
2023 - 2024
- Oversaw daily operations, ensuring adherence to brand standards and operational excellence.
- Implemented performance metrics to evaluate team effectiveness, promoting accountability and continuous improvement.
Store Manager
Tjmaxx
Knoxville, TN
2019 - 2023
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Ulta Beauty Inc.
Knoxville, TN
2017 - 2019
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices and sales techniques.
- Managed inventory levels, implementing effective stock control measures to optimize product availability.
- Coordinated visual merchandising efforts to enhance store presentation and drive customer engagement.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Diploma - undefined
Clintwood Highschool
01.1985
Skills
I have 20 years retail management experience I am a very skilled merchandiser, and have worked with a diverse group of products I am most skilled at apparel merchandising, but also have worked with hardline products in my current job I currently manage up to 150 people, and have approximately 50 people that directly report to me I handle all aspects of coaching, counseling, scheduling, and hiring of the associates
COMMUNICATION
I am responsible for holding for store meetings. Discuss success stories, involving customer service, along with sales goals and wins! Recognize associates for their efforts, and provide them with new Company Developments.
LEADERSHIP
I have been a leader in every job I have had. I feel that I am a good motivator, and can recognize these skills in others. I try to be the type of leader that inspires others to do their best. Over the years, I have developed and mentored several individuals, and am continuing to do so. I was recognized as Salaried Manager of the Year for Bass Pro Shops region 2 in 2008. Which I am extremely proud of.
Timeline
Group Sales Manager
Bass Pro Shops
08.2005 - 2017
General Manager
Brooks Brothers
05.2004 - 08.2005
Diploma - undefined
Clintwood Highschool
Store Director
Jcrew Factory
2024 - Current
General Manager
Old Navy
2023 - 2024
Store Manager
Tjmaxx
2019 - 2023
Store Manager
Ulta Beauty Inc.
2017 - 2019