Summary
Overview
Notable Successes
Work History
Education
Skills
Awards, Papers, & Patents
Industry Experience
Clients I Have Helped
Global Experience
Timeline
Generic
Donna Tellam

Donna Tellam

Superior,Colorado

Summary

Customer-centric, Senior Global Product Strategy Executive | User Experience Leader who formulates and executes strategies that spur transformation, multimillion-dollar growth, competitive positioning, and commercial success within technology and software industries. Respected for strong instincts, technical acumen, deep and broad marketing expertise, and a passion for product innovation and development, as exhibited by retention through several mergers and acquisitions. Possesses an infectious energy and optimism that attracts support, alignment and buy-in from key decision-makers, internal and external stakeholders.

Overview

25
25
years of professional experience

Notable Successes

  • Penetrating Markets: Orchestrated and closed $4M contract between Spring Mobile Solutions and Coke One North America to supply mobile apps for field sales and merchandising personnel. Won trust by deep-diving into specific needs and creating user interface, accordingly - winning against 15 other vendors.
  • Overcoming Challenges: Secured $1.5M contract for with Heineken Poland on behalf of Ivy Mobility. Averted near cancellation by customizing mobile solution to meet not only the client needs, but those of the Western market.
  • Strengthening Sales: Developed, for Global360, ViewPoint Assessment, a customer assessment methodology that optimized ability to communicate value proposition of Business Process Management solutions to prospects, resulting in a 78% close rate for those employing assessment. Concurrently, Global360 turned the methodology into a value-add service offering, charging customers $15,000 for the assessment.
  • Driving Innovation: Designed Personal Financial Management application for D3 Banking, which served as a foundation for growth, leading to subsequent company sale to NCR for $80M.

Work History

PRODUCT STRATEGY LEADERSHIP CONSULTANT

Self Employed Services
Superior, Colorado
04.2023 - Current
  • Spring Global - Product management leadership for a new generation of mobile, AI-powered Consumer Packaged Goods (CPG) go-to-market solutions that turn every field rep into a top performing asset.
  • ActiveOps – Sales strategy consulting for AI powered operations management software targeted toward the Financial and Healthcare insurance markets.

PRODUCT MANAGEMENT & MARKETING

PinnTag
04.2022 - Current

Product management, product strategy, and marketing for a pre-launch startup company creating a new consumer application to help people find events and deals near them and to provide a new way for small businesses to reach potential customers.

DIGITAL TRANSFORMATION DIRECTOR

Pegasystems
01.2020 - 04.2023
  • Defined and implemented advisory service offerings using Design Thinking to successfully drive digital transformation programs for large, global organizations.
  • Driving successful outcomes for all projects in portfolio by establishing best practices and centers of excellence.
  • Ensuring that business benefit was realized, and outcomes increased the propensity for client success and additional license.

VICE PRESIDENT, PRODUCT STRATEGY AND CUSTOMER SUCCESS

Ivy Mobility
01.2018 - 01.2020
  • To meet aggressive growth requirements of investors, brought in to expand customer base within the European and North American markets.
  • Tasked with earning confidence of customers and developing a differentiated product roadmap.

VICE PRESIDENT, SALES ENABLEMENT

OpenConnect Systems Inc.
01.2017 - 01.2018
  • Recruited to work closely with existing customers and prospects to identify industry pain points and tangible benefits provided by company's insurance industry solutions.
  • Further, developed and trained sales representatives on delivering a unified value proposition for presentation to customers to support continued growth.

VICE PRESIDENT, CUSTOMER & PARTNER SOLUTIONS

Spring Global
01.2016 - 01.2017
  • As suite of mobile CPG applications became robust and stable, undertook newly created role to work directly with the sales team to close deals based on thought leadership and to design visionary features for addition to product line.
  • Further, established a partner ecosystem and worked with existing and prospective partners to support sales efforts and train teams.

VICE PRESIDENT, PRODUCT MANAGEMENT

Spring Global
01.2014 - 01.2016
  • Promoted, in the wake of a leadership gap, to further drive product differentiation and support sales representatives and solution engineers in closing critical deals.
  • Accountable for creating market-leading product roadmap, analyst relations, product pricing, partner acquisition and management, product marketing and customer experience field studies.

DIRECTOR, USER EXPERIENCE

Spring Global
01.2012 - 01.2014
  • Recruited by former CEO of Global360 and webMethods to assist in transforming company from a Mobile Enterprise Application Platform, specializing in custom solutions to offering 'out-of-the-box' mobile solutions for the CPG industry.
  • Brought in to design a suite of best-in-breed applications that would become a competitive force.

CHIEF PRODUCT OFFICER

D3 Banking Technology
04.2012 - 10.2012
  • Requested by leadership team, to return to then organization and drive change in product strategy while redesigning the product offering as a complete online banking platform that included Personal Finance Management (PFM) capabilities.

DIRECTOR, USER EXPERIENCE | INDUSTRY SOLUTIONS

Global 360 / OpenText Corporation
01.2009 - 01.2012
  • Created a methodology for conducting discovery sessions with prospects, presenting industry-specific solutions with value proposition & ROI analysis.
  • Consulted with large global companies to develop a suite of industry-specific solutions to drive sales in specific vertical markets.

FOUNDING EMPLOYEE | PRODUCT MANAGEMENT

D3 Banking
01.2008 - 01.2010
  • Brought in by entrepreneur/investor to design a user experience that educated and facilitated ability of users to manage personal finances, add accounts from multiple financial institutions into a single view and create budgets.
  • Additionally, undertook accountability for product management and all marketing functions for both the web-based personal finance management (PFM) tool and small business financial management tool.

DIRECTOR, USER EXPERIENCE & PRODUCT MANAGEMENT

webMethods | SoftwareAG
01.2003 - 01.2008
  • Started in the role of product management for a Business Activity Monitoring (BAM) product and promoted to unify the user experience through one web/portal-based user interface for webMethods' 12 different products, while laying the foundation for future integration of the entire web-based product line.

Education

BA - Technical Journalism

Colorado State University

English, Journalism and Art

Benedictine College

Skills

  • Global Product Design, Management, & Launch
  • Global Product Marketing
  • User Experience
  • Design Thinking & Innovation
  • Storytelling
  • Customer Success
  • Sales Enablement & Support
  • Competitive Analysis
  • Strategic Partnerships and Alliances
  • Agile Methodology
  • Analyst Relations
  • Public Speaking and Presentation Design
  • Product Lifecycle & Roadmap Management
  • Product Positioning

Awards, Papers, & Patents

  • WebMethods' Golden Gear Award (Employee of the Year award), 2005
  • Patent Number: US 20090063221, System, method, and computer program product for generating key performance indicators in a business process monitor. Patent Issued: Mar 5, 2009.
  • Society for Technical Communication Online Competition - Award of Excellence for HTML-based online help system, 1998
  • Validating an Extension to Participatory Heuristic Evaluation - Muller, M. J., McClard, A., Bell, B., Dooley, S., Meiskey, L., Meskill, J. A., Sparks, R., & Tellam, D. (1995d). CHI 95 Conference Companion

Industry Experience

Consumer Packaged Goods (CPG) - Merchandising, Field Sales, Key Account Management, Distributor Management

Banking - Loan Processing (Mortgage, Auto, Personal), Credit Card Disputes, Client Onboarding, Bereavement, Personal FInancial Management (PFM)

Healthcare Insurance - Claims, Corporate Onboarding, Disputes

Consumer Applications - Photo Sharing, Offer & Event Discovery

Technology & Consumer Electronics - Business Process Management solutions

Postal Services - Secure Document Delivery

Clients I Have Helped

BANKING

  • American Express
  • Arvest Bank
  • BAC International Bank (Costa Rica)
  • Canadian Imperial Bank of Commerce (CIBC)
  • Capital One
  • Charles Schwab
  • Citibank
  • First United Bank
  • Jack Henry
  • JP Morgan Chase
  • Nissan Motor Acceptance Company (NMAC)
  • Penson Financial
  • Wells Fargo

CONSUMER ELECTRONICS

  • IBM
  • Motorola

CONSUMER GOODS

  • Amer Sports
  • Build a Bear Workshop
  • Campbell's
  • Coca-Cola Bottlers - 11 US Bottlers, Latin America, FEMSA
  • Coke One North America
  • Grupa Zywiec Poland
  • Herr Foods
  • Hershey
  • Hunt Brothers Pizza
  • Kellogg
  • Kruger Paper, Canada
  • L'Oreal France
  • Red Bull North America
  • Unilever

POSTAL SERVICES

  • Canada Post
  • Sweden Post

TECHNOLOGY & TELECOM

  • Google
  • Intuit
  • Lockheed Martin
  • Salesforce
  • Sprint
  • Verizon Wireless

Global Experience

Have worked with development teams, partners, and clients across the globe, including the following countries:

  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Costa Rica
  • France
  • Germany
  • India
  • Ireland
  • Mexico
  • Norway
  • Poland
  • Portugal
  • Singapore
  • Spain
  • South Africa
  • Sweden
  • Russia
  • United Kingdom

Timeline

PRODUCT STRATEGY LEADERSHIP CONSULTANT

Self Employed Services
04.2023 - Current

PRODUCT MANAGEMENT & MARKETING

PinnTag
04.2022 - Current

DIGITAL TRANSFORMATION DIRECTOR

Pegasystems
01.2020 - 04.2023

VICE PRESIDENT, PRODUCT STRATEGY AND CUSTOMER SUCCESS

Ivy Mobility
01.2018 - 01.2020

VICE PRESIDENT, SALES ENABLEMENT

OpenConnect Systems Inc.
01.2017 - 01.2018

VICE PRESIDENT, CUSTOMER & PARTNER SOLUTIONS

Spring Global
01.2016 - 01.2017

VICE PRESIDENT, PRODUCT MANAGEMENT

Spring Global
01.2014 - 01.2016

CHIEF PRODUCT OFFICER

D3 Banking Technology
04.2012 - 10.2012

DIRECTOR, USER EXPERIENCE

Spring Global
01.2012 - 01.2014

DIRECTOR, USER EXPERIENCE | INDUSTRY SOLUTIONS

Global 360 / OpenText Corporation
01.2009 - 01.2012

FOUNDING EMPLOYEE | PRODUCT MANAGEMENT

D3 Banking
01.2008 - 01.2010

DIRECTOR, USER EXPERIENCE & PRODUCT MANAGEMENT

webMethods | SoftwareAG
01.2003 - 01.2008

BA - Technical Journalism

Colorado State University

English, Journalism and Art

Benedictine College
Donna Tellam