DONNA TELLEZ
Auto Claims Adjuster
San Antonio,TX
Summary
USAA Mission - The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.
- Core Values - Service, Loyalty, Honestly, Integrity
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Non-Injury Adjuster III
USAA Auto Claims Specialty Resolution Team, ACSRT
San Antonio, Texas
11.2020 - Current
- Support all of Auto Claims in rebuilding members trust in their settlement and claims process
- Established relationships with CCC One, IAA, Copart and DCI to settle
- Review supporting documents and CCC Reports for missed options and any discrepancies and inaccuracies
- Digitally communicate with insureds/claimants on total loss settlement updates until claim is settled
- Handled Appraisal Clauses throughout process and award
Non-Injury Auto Adjuster III
USAA
San Antonio, Texas
08.2018 - 11.2019
- Investigate, analyze and determine policy coverage
- Correspond with member, claimants, witnesses to compile information. Assess liability
- Calculate and issue approved payments within policy limits
- Review police reports to utilize report findings for liability
- Complies with state regulatory requirements.
Total Loss Representative
USAA
San Antonio, Texas
08.2015 - 08.2019
- Examine claims forms to determine insurance coverage
- Investigate and assess damage to property
- Set last day of rental and mitigate storage if necessary
- Pay rental bills/invoices
- Issue settlement checks upon receipt of documents
Client Relations Supervisor
CITIBANK
San Antonio, Texas
07.2014 - 07.2015
- Took escalated calls from Representatives for customers requesting to increase limits and investigate unauthorized charges
- Stop Payments/ACH Revokes on system for Clients
- Oversaw compliance with federal and state law as well as company policies and procedures.
SWBC Business Application Analyst
SWBC-Southwest Business
San Antonio, Texas
04.1997 - 05.2014
- Refund Processor for Mortgage and Collateral Protection Insurance
- Issued refund checks to Credit Unions & Financial Institutions for Excess Flood and Force Place Insurance
- Input data for new accounts and created forced placed letters for Credit Unions and Financial Institutions
Education
High School Diploma -
John F. Kennedy High School, San Antonio, TX
08.1981 - 06.1985
Skills
Insurance regulations knowledge
Timeline
Non-Injury Adjuster III
USAA Auto Claims Specialty Resolution Team, ACSRT
11.2020 - Current
Non-Injury Auto Adjuster III
USAA
08.2018 - 11.2019
Total Loss Representative
USAA
08.2015 - 08.2019
Client Relations Supervisor
CITIBANK
07.2014 - 07.2015
SWBC Business Application Analyst
SWBC-Southwest Business
04.1997 - 05.2014
High School Diploma -
John F. Kennedy High School, San Antonio, TX
08.1981 - 06.1985
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