Summary
Overview
Work History
Education
Skills
Texas Adjuster License
Timeline
Generic

Keila Savala

Dallas,TX

Summary

Accomplished Bodily Injury Claims Adjuster with a proven track record at Progressive, adept in medical records analysis and negotiation. Excelled in enhancing customer satisfaction and efficiently managing high-volume claims, leveraging advanced computer skills and in-depth insurance regulations knowledge. Demonstrated exceptional ability to resolve disputes and secure settlements, contributing significantly to team goals.

Overview

5
5
years of professional experience

Work History

Bodily Injury Claims Adjuster

Progressive
02.2019 - 04.2022
  • Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
  • Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
  • Interviewed relevant parties to determine claim denial or settlement.
  • Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
  • Evaluated coverage, liability and damages and investigated suspicious claims.
  • Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.

Claim Associate

State Farm
04.2017 - 02.2019
  • Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
  • Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
  • Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
  • Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
  • Collaborated with adjusters and underwriters to verify coverage details, ensuring accurate claim settlements.
  • Maintained comprehensive knowledge of insurance products and regulations to provide informed guidance during the claims process.

Education

High School Diploma -

James Bowie High School
Arlington, TX
06.2015

Skills

  • Medical Records Analysis
  • Claims Investigation
  • Insurance regulations knowledge
  • Insurance policy coverage knowledge
  • Settlement Negotiation
  • Keyboarding
  • Negotiation
  • Advanced computer skills
  • Casualty and property loss

Texas Adjuster License

Issued May 2024 Expires May 2026

Timeline

Bodily Injury Claims Adjuster

Progressive
02.2019 - 04.2022

Claim Associate

State Farm
04.2017 - 02.2019

High School Diploma -

James Bowie High School

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Keila Savala