Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Thompson

Clearwater,FL

Summary

Dynamic and results-driven professional with extensive experience at SSP AMERICA, LLC, excelling in cash handling and customer service. Proven ability to enhance guest experiences through effective communication and upselling techniques. Skilled in inventory management and staff mentoring, consistently ensuring operational efficiency and compliance with liquor regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier, Cook, Prep

SSP AMERICA, LLC
06.2020 - 11.2025

Prepare for beginning day operations

Count bank start and end of day.

Stock all needed paper, plastic condiments snack, drinks thru out the day

Ring guest swiftly and accurately

Excellent customer service

Prepare all coffees and beverages as needwd

Prepare bar drinks as needed

Keep restauant clean and disinfwcted thru out the day

Cook and prep as needed

Cashier, Stock, Bartend

BIG 3 ENTERTAINMENT
07.2017 - 12.2023

Set up bar, pulling all inventory, liquor, soft drinks anack

Keep stocked thru out shiff

Great guest and members with excellent customer service

Prepare drinks and beverages swiftly and accurately

Count starting and ending insurring correct

Tear down and put all inventory away in proper location

Cashier

FRANK CRUM, LLC
07.2018 - 08.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Bill employee accts accurately

Education

High School Diploma -

Emerson High School
Emerson

Certification Commercial Arts - Commercial Arts

Norwood Vocational
Norwood

Skills

  • Product restocking
  • Drawer balancing
  • Returns processing
  • Staff mentoring
  • Liquor law compliance
  • Upselling techniques
  • Inventory management
  • Currency counting
  • Data entry
  • Daily reporting
  • Hospitality and accommodation
  • Sales expertise
  • POS system operations
  • Liquor regulations and compliance
  • Cash handling
  • Written and verbal communication
  • Product recommendations
  • Loyalty program promotion
  • Customer relations
  • ID verification
  • Conflict resolution
  • Checkout monitoring
  • Expense tracking
  • Cash management
  • Point-of-sale system operation
  • Proficient in software
  • Sales transactions
  • Issue resolution
  • Basic math
  • Complaint resolution
  • Customer assistance
  • Retail merchandising
  • Credit card processing
  • Payment collection
  • Order verification
  • Guest inquiries
  • Ordering and stocking
  • Attention to detail
  • Time management skills
  • Payment processing
  • Order packaging
  • Merchandise exchange
  • Money handling
  • Cash handling expertise
  • Product knowledge
  • Multitasking and organization
  • Identification checks
  • Payment posting
  • Cash handling and management
  • Point of sale proficiency
  • Complex Problem-solving
  • Visual merchandising
  • Cash register systems
  • Staff training
  • Team collaboration
  • Inventory restocking
  • Spirit, wine, and beer expertise
  • Purchase assistance
  • Customer service excellence
  • Reports and documents
  • POS systems
  • Inventory control
  • Cash drawer balancing

Certification

Safe Serve 2025 thru 2027

Tips Alcohol Certification 2025 thru 2027

Timeline

Cashier, Cook, Prep

SSP AMERICA, LLC
06.2020 - 11.2025

Cashier

FRANK CRUM, LLC
07.2018 - 08.2021

Cashier, Stock, Bartend

BIG 3 ENTERTAINMENT
07.2017 - 12.2023

High School Diploma -

Emerson High School

Certification Commercial Arts - Commercial Arts

Norwood Vocational
Donna Thompson