Donna Toleafoa
Tooele
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Head Server
Egg Haven Cafe
Hurst
02.2022 - 05.2025
- Supervised service staff to deliver quality, timely customer service.
- Assigned tasks to servers and monitored performance to enhance efficiency.
- Ensured compliance with health regulations by overseeing food safety practices.
- Developed promotional activities, including events and discounts, to increase business.
- Guided servers on proper etiquette for exceptional customer interactions.
- Scheduled server shifts based on traffic patterns and anticipated needs.
- Managed cash register operations, ensuring accurate order processing and payments.
- Maintained cleanliness and organization in dining area to promote customer satisfaction.
Security Supervisor
Us Security
Forth Worth
11.2018 - 03.2019
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Supervised property entrances and exits and monitored employee safety.
Ramp Agent
Spirit Airlines Inc.
Dallas
10.2016 - 08.2017
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Prepared detailed reports summarizing activities performed during shift.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Maintained accurate records of all GSE used throughout shift.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
Cashier
Hard Eight BBQ
Roanoke
07.2014 - 11.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
Motor Transport Operator
US Army
FORT DRUM
07.2010 - 12.2013
- Transported hazardous materials safely following established guidelines.
- Monitored vehicle performance and reported any problems or malfunctions immediately to supervisors.
- Ensured compliance with all applicable laws and regulations related to the transportation industry.
- Reported any accidents or incidents involving company vehicles promptly upon occurrence.
- Assisted with the loading and unloading of freight from trucks using forklifts and pallet jacks.
- Inspected and maintained vehicles to ensure they were safe for operation.
- Strictly followed DOT rules and regulations while transporting goods across state lines.
- Maintained detailed records of daily vehicle mileage, maintenance issues, and fuel consumption levels.
- Filled out necessary paperwork such as logsbooks prior to beginning each trip.
- Conducted regular checks of fluid levels including oil, coolant, transmission fluid, brakes.
- Loaded, secured, and unloaded cargo according to established procedures.
- Cleaned interior and exterior of vehicles as needed during shift operations.
Education
High School Diploma -
KELLER HIGH SCHOOL
Keller, TX06-2009
Skills
- Warehouse operations
- Sales management
- Customer relationship management (CRM)
- Vehicle inspection
- Time management
- Customer service
Languages
English
Professional
Samoan
Professional
SPANISH
Limited
Timeline
Head Server
Egg Haven Cafe
02.2022 - 05.2025
Security Supervisor
Us Security
11.2018 - 03.2019
Ramp Agent
Spirit Airlines Inc.
10.2016 - 08.2017
Cashier
Hard Eight BBQ
07.2014 - 11.2016
Motor Transport Operator
US Army
07.2010 - 12.2013
High School Diploma -
KELLER HIGH SCHOOL