Donna Valentine
Portland,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
Work History
Pack out lead
Tyson Foods
Portland, IN
2015.04 - 2025.09
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated cross-functional teams to enhance collaboration and communication.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Manager
McDonald's
Portland, IN
2004.03 - 2006.08
- Oversaw project planning and execution for various departmental initiatives.
- Coordinated cross-functional teams to enhance collaboration and communication.
- Developed training programs to improve staff skills and knowledge retention.
- Implemented process improvements to streamline operations and reduce inefficiencies.
- Facilitated regular meetings to gather feedback and address team concerns promptly.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with industry regulations and company policies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Education
M.C.C
Muncie, INSkills
- Team leadership
- Employee training
- Process improvement
- Conflict resolution
- Performance monitoring
- Customer service
- Operational efficiency
- Task delegation
- Effective communication
- Innovative problem solving
- Coaching and mentoring
- Staff assessment
- Organizational skills
- Team management
- Friendly, positive attitude
- Quality assurance
- PPE use
- Active listening
- Collaboration
- Organization
- Teamwork and collaboration
- [Equipment] operation
- Decision-making
- Multitasking
- Critical thinking
- Social perceptiveness
- Change management
Timeline
Pack out lead
Tyson Foods
2015.04 - 2025.09
Manager
McDonald's
2004.03 - 2006.08
M.C.C