Open To Work
Donna Vincent
Hot Springs,AR
Work Preference
Summary
My work experience has helped me gain extensive knowledge and skills in evaluating and enhancing operational efficiency. By developing detailed system documentation and training materials, I help ensure staff remain compliant with government standards and office policies. The ability to multi-task, prioritize, and make quick decisions are some of my core assets that make me valuable to any fast-paced work environment. I am able to remain focused while working remotely on my own or collaborating with others on projects.
Overview
18
18
years of professional experience
Education
Bachelor of Science - Business Education
Arkansas State University
Jonesboro, ARWork History
EHR Director/Business Analyst
Fast Pace Healthcare
Franklin, TN
07.2020 - 03.2026
- Adapted software to improve efficiency in workflows, billing operations, and compliance with government standards.
- Directed operational strategies to enhance patient care delivery and streamline processes.
- Led cross-functional teams to implement healthcare initiatives and improve service efficiency.
- Developed training programs for staff to enhance clinical skills and compliance with regulations.
- Analyzed performance metrics to identify areas for improvement in patient satisfaction and outcomes.
Product Owner
EMDs
Austin, TX
01.2018 - 07.2020
- Led product development initiatives, aligning features with government regulations, market needs, and user feedback.
- Collaborated with cross-functional teams to define product vision and roadmap priorities.
- Managed backlog refinement, ensuring clarity of user stories and acceptance criteria.
- Facilitated sprint planning sessions, enhancing team productivity and focus on deliverables.
Sr. Training Specialist
EMDs
Austin, TX
09.2011 - 12.2017
- Provided on-site, online, and ongoing training and support throughout the client’s EHR implementation.
- Provided on-site advanced workflow training to existing clients by observing their current workflows to help them design and implement changes to improve the clinic’s overall efficiency.
- Evaluated and communicated trainee participation and performance in reports to management.
- Developed and maintained training materials, including job aids, handouts, and presentations.
Billing Supervisor
Saline Memorial Hospital
Benton, AR
12.2007 - 07.2020
- Oversaw billing operations, ensuring compliance with hospital policies and regulations.
- Developed and implemented efficient billing processes to enhance revenue cycles.
- Coordinated with insurance companies to resolve discrepancies and expedite claims processing.
- Responsible for all provider credentialing.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, and write-offs statistics.
Skills
Ability to multi-task and prioritize
Great organization and attention to detail
Verbal and written communication
Proficient in Microsoft Office Suite, Google
Training and Training Documentation
Agile Development
Timeline
EHR Director/Business Analyst
Fast Pace Healthcare
07.2020 - 03.2026
Product Owner
EMDs
01.2018 - 07.2020
Sr. Training Specialist
EMDs
09.2011 - 12.2017
Billing Supervisor
Saline Memorial Hospital
12.2007 - 07.2020
Bachelor of Science - Business Education
Arkansas State University