Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Work Availability
Quote
Timeline
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Donna Walls

Donna Walls

Register Nurse
Milton,Florida

Summary

Director of Case Management with 7 years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals. Personable director of case management with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Director of Case Management

Santa Rosa Medical Center
01.2014 - Current
  • Structured standardized case management processes to comply with regulatory agency statutes and standards

Case Manager

Baptist Medical Center
10.2012 - 01.2014
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Developed positive relationships with parents to foster communication and encourage involvement in student growth.
  • Addressed delays in discharge, postponed procedures, and discharge equipment unavailability.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration decreasing length of stay to GMLOS/INDEX to below 1.0

Labor and Delivery RN

Ascension Sacred Heart
10.2007 - 12.2012
  • Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
  • Supported physicians in both planned and emergency Cesarean section procedures.
  • Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
  • Aided with induction of labor for women suffering from complications such as preeclampsia.
  • Reduced risk of infection by sterilizing tools and overseeing housekeeping standards for treatment rooms, labor and delivery and waiting areas.
  • Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
  • Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
  • Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
  • Leveraged computerized documentation systems to monitor, record and communicate patient condition.
  • Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan.

Traveling Registered Nurse

Trustaff Travel Nurses
04.2007 - 10.2007
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Documented patient interactions and interventions in EPIC EMR.
  • Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied and observations.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.

Education

Master of Science - Medical Informatics

Western Governors University
Salt Lake City, UT
01.2021

Bachelor of Science - Nursing Practice

Western Governors University
Salt Lake City, UT
04.2017

Associate of Science - Nursing

Pensacola State College
Pensacola, FL
05.2006

Skills

  • Readmission Reduction
  • Discharge Planning
  • Press Ganey Measures
  • Staffing Requirements
  • Quality Improvement
  • Medical Histories and Vital Statistics
  • Transitions of Care
  • Joint Commission Standards
  • Case Management System Software
  • Utilization
  • Medication Side Effect Knowledge
  • Electronic Charting
  • Quality Management
  • Infection Control Procedures
  • Patient Health Information Access
  • Daily Reports
  • Annual Evaluations
  • Interdisciplinary Care
  • Facility Management
  • InterQual Admissions Criteria
  • Case Conferences
  • Patient Data Management Systems
  • Corrective Actions
  • Development Activities
  • Communications Strategies
  • Personnel Files

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified American Case Management Association March 2016 - current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It’s not what happens to you, but how you reach to it that matters.
Epictetus

Timeline

Director of Case Management

Santa Rosa Medical Center
01.2014 - Current

Case Manager

Baptist Medical Center
10.2012 - 01.2014

Labor and Delivery RN

Ascension Sacred Heart
10.2007 - 12.2012

Traveling Registered Nurse

Trustaff Travel Nurses
04.2007 - 10.2007

Master of Science - Medical Informatics

Western Governors University

Bachelor of Science - Nursing Practice

Western Governors University

Associate of Science - Nursing

Pensacola State College
Donna WallsRegister Nurse