Donna Walston
Washington,DC
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Planned Companies
11.2021 - 08.2025
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
- Observed, reported and documented suspicious activities to management.
- Prepared detailed reports of security incidents and investigations.
- Responded quickly to emergency situations using sound judgment to resolve issues promptly.
- Secured exits and entrances at end of operations, controlling access to building.
- Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
- Maintained daily logs of all activity occurring on the premises.
- Coordinated with local vendors to fulfill guest requests for dining, transportation, and entertainment services.
- Developed and maintained a comprehensive knowledge of local attractions, events, and cultural sites for guest recommendations.
- Provided concierge services by arranging travel itineraries, including flights, accommodations, and activities.
- Managed front desk operations, greeting guests warmly and ensuring smooth check-in and check-out processes.
- Handled guest complaints with professionalism, ensuring satisfaction through effective problem resolution strategies.
- Maintained an organized concierge book to provide visitors with access to relevant local information.
- Engaged with guests to understand their preferences, personalizing recommendations to enhance their stay experience.
- Established positive relationships with guests, fostering repeat visits and word-of-mouth referrals.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Security Officer
MaxScent Security
11.2010 - 02.2021
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Protected property and staff by maintaining safe and secure environment.
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Maintained logbooks for documenting daily activities and events.
- Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities.
- Assisted with crowd control at special events and large gatherings.
- Trained new security personnel on security protocols and procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Theodore Roosevelt High School
Washington DC 06-1996
Skills
- Superior Customer Service
- Incident Reporting
- Conflict De-Escalation
- First Aid and CPR Certified
- Early Childhood Development
- Multitasking
- Emergency Response
- Detail-Oriented
- Complex Problem-Solving
- Cleaning And Sanitizing
- Safety And Supervision
- Highly adaptable
- Strong work ethic
- Event planning
- Community relations
- Hospitality service expertise
Certification
- CPR, AED, and First Aid Certification
- Omega Hair Collection Certification
- Emergency Preparedness Distance Certification
Timeline
Concierge
Planned Companies
11.2021 - 08.2025
Security Officer
MaxScent Security
11.2010 - 02.2021
High School Diploma -
Theodore Roosevelt High School