Florijan Djinovic
Staten Island,NY
Summary
Resourceful Front Desk Concierge known for productivity and efficiency in task completion. Skilled in customer service,
problem-solving, and communication, ensuring smooth operations at the front desk. Excel in multitasking and prioritizing
guest needs with diplomacy and patience, contributing to positive guest experiences.
Highly professional with comprehensive experience in front desk concierge roles. Demonstrates strong understanding of
customer service, communication and problem-solving skills essential for managing front-desk operations. Proven ability
to create welcoming environments for guests, effectively handle administrative duties and uphold high standards of the
organization. Previous work resulted in enhanced guest satisfaction and improved operational efficiency.
Skilled Building Maintenance Worker with broad experience in various aspects of building upkeep, repairs, and cleaning
procedures. Strong ability to diagnose and solve maintenance problems while ensuring compliance with safety
regulations. Recognized for attention to detail, adaptability, and dedication to maintaining optimal building functionality.
Maintained high standards of workmanship in past roles, contributing positively to overall team performance and
customer satisfaction.
Resourceful professional in maintenance and repair, known for high productivity and efficient task completion. Skilled in
troubleshooting, preventive maintenance, and safety compliance. Excel at time management, problem-solving, and
teamwork, ensuring seamless operations and workplace safety.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
Guardian
Manhattan, New York
01.2025 - Current
- Resolved customer complaints in an efficient and timely manner.
- Resolved guest complaints by providing timely customer service solutions.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Developed relationships with vendors in order to provide quality services at competitive prices.
- Monitored security cameras to ensure safety of staff and visitors.
- Created reports detailing activities performed during shifts such as guest arrivals and departures or incidents requiring follow-up action by management staff.
- Facilitated communication between building staff members regarding resident issues or concerns.
- Conducted regular safety inspections of all public spaces within the building complex.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Directed incoming calls and messages to appropriate staff or residents.
- Assisted visitors with any questions or concerns they may have had during their stay.
- Responded promptly to emergency calls from tenants regarding repair issues or security concerns.
- Ensured that all safety regulations were followed by both tenants and staff members at all times.
- Greeted new tenants upon arrival and provided them with orientation materials about living in the building.
- Provided regular maintenance of all common areas in the building.
- Resolved tenant complaints and disputes in a professional manner.
- Coordinated with vendors for repair services when necessary.
- Inspected units prior to move-in and after move-out to assess any damages or cleaning needs.
- Maintained accountability for building keys, master keys and access cards.
Building Porter
Guardian
Manhattan, New York
10.2024 - 01.2025
- Maintained records of assigned duties for each shift worked.
- Operated light machinery such as floor buffers and carpet cleaners.
- Handled hazardous waste disposal according to safety regulations.
- Stocked supplies such as paper towels and toilet paper in restrooms regularly.
- Removed snow from sidewalks and driveways around the building perimeter.
- Cleaned and maintained building common areas, such as lobbies, restrooms, elevators, stairwells, and hallways.
- Kept an inventory of cleaning supplies and reported low stock levels to supervisor.
- Replaced burned out light bulbs in common areas of the building.
- Assisted with moving furniture within the building when needed.
- Ensured that all safety procedures were followed while operating machinery.
- Reported any damage or maintenance needs to supervisor immediately.
- Swept, mopped, vacuumed and waxed floors in all public areas of the building.
- Cleaned common areas following established schedules and prescribed methods.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
Head Bartender
Rocco Steakhouse
Manhattan, NY
01.2024 - 09.2024
- Collected and organized daily till totals and tips.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Inspected beverage quality regularly to ensure freshness.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Effectively multitasked within fast-paced environment.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Arranged bottles and glasses behind bar to make attractive displays.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Head Waiter
Baci Restaurante
Staten Island , New York
01.2020 - 12.2023
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Presented menus and answered questions regarding items.
- Assisted servers with taking orders from customers as needed during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Head Waiter
Casa Verde Inc
Staten Island, New York
04.2017 - 11.2019
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Education
Bachelor of International Business Economics - Economic Development
University of Montenegro
Podgorica, MontenegroSkills
- Customer service
- Vendor management
- Communication skills
- Time management
- Security monitoring
- Team collaboration
- Emergency response
- Leadership support
- Safety inspections
- Attention to detail
- Problem solving
- Problem-solving
- Superior customer service
Languages
English
Full Professional
Albanian
Professional
Spanish
Elementary
Serbian
Professional
Timeline
Front Desk Concierge
Guardian
01.2025 - Current
Building Porter
Guardian
10.2024 - 01.2025
Head Bartender
Rocco Steakhouse
01.2024 - 09.2024
Head Waiter
Baci Restaurante
01.2020 - 12.2023
Head Waiter
Casa Verde Inc
04.2017 - 11.2019
Bachelor of International Business Economics - Economic Development
University of Montenegro