Donna Whitehurst
Joppa,MD
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Certified Nursing Assistant offering 23 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability.
Knowledgeable about mobility assistance and patient hygiene needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CNA/Medical Office Assistant
Dr Sinnarajah Raguraj, M.D. Internal Medicine
Bel Air , MD
2022.10 - Current
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Performed vital sign assessments, such as taking blood pressure and temperature, administered injections, medications, immunizations, urinalysis, EKG's or treatments as directed by physician protocol.
- Performed basic clerical duties such as scheduled patient appointments, answered incoming calls, collected payments and recorded information in Isalus/EMR system
- Processed referrals for specialist visits or diagnostic tests.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ensured compliance with HIPAA regulations regarding confidentiality of information
Patient Experience Specialist
University Maryland Upper Chesapeake Medical Ctr
Bel Air , MD
2022.05 - 2022.07
- Provided ongoing support to patients throughout their visit, addressing any concerns, complaints or questions in a timely manner.
- Conducted follow-up calls to ensure satisfaction with care received.
- Monitored patient feedback and developed action plans for improvement.
- Maintained accurate records of all interactions with patients, including complaints, inquiries, and compliments.
Genetic Specialist
GeneID Advanced Molecular Diagnostics
Aberdeen , MD
2022.01 - 2022.03
- Evaluated ethical issues related to genetic testing, such as informed consent, privacy concerns, and insurance coverage.
- Screen patients to qualify for genetic testing, proceed with testing, send to lab FedEx, print medical notes, daily logs, give results to doctor.
- Collected specimens for testing when necessary.
- Counseled patients on genetic testing options available prior to testing.
- Collected, sorted and reviewed testing data
CNA/Certified Unit Clerk
ST Joseph Medical Center, Hospital, Yonkers .Newyork
Towson , MD
2001.09 - 2020.07
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Direct patient care walking, lifting, bathing, foley catheter removal, peri care, emptying drains, assist with daily needs, vital signs, hemocues, glucose checks, specimens, EKG's and prepare for discharge. Unit secretary experience using Epic/Meditech system, answering call lights, phones, putting together and pulling charts, faxing/copying/sending proper paperwork/forms as needed.
- I was a CNA and Unit clerk on the Mother/Baby Unit at St Joseph Medical Center for nineteen years. I would love to continue to work for St Joseph Medical Center but need to work eight hour shifts vs twelve hour shifts. Thank you for your consideration.
Education
Associate of Applied Science - RN Nursing Degree
Harford Community College
Bel Air, MD2001-12
Skills
- Compassionate communication
- Direct Patient Care
- Medical terminology knowledge
- Medical Records Management
- Safety Precautions
- Blood Glucose Testing
- Electronic Charting
- Basic Life Support
- Vital signs monitoring
- Collecting vital signs
- Responding to emergencies
- Understands medical procedure
- EHR Management
- , Unit Clerk experience/ Epic,Isalus, Meditech Systems
- Specimen Collection
- Urinary Catheter Care/Removal
- HIPAA Compliance
- ICU/ER Experience
- Primary Care Experience
- Medical Terminology/Scheduling
- Phlebotomy
Accomplishments
Certificates and Letter recognitionPatient and employee recognition awardsJuly 2015
Certification
- CNA Certified
- CPR Certification
- AED Certification
- BLS Certification
Indeed Assessments
- Electronic health records: Best Practices-Proficient
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use-Proficient
- Customer focus & orientation-Highly Proficient-October 2021
- Responding to customer situations with sensitivityHighly Proficient
Timeline
CNA/Medical Office Assistant
Dr Sinnarajah Raguraj, M.D. Internal Medicine
2022.10 - Current
Patient Experience Specialist
University Maryland Upper Chesapeake Medical Ctr
2022.05 - 2022.07
Genetic Specialist
GeneID Advanced Molecular Diagnostics
2022.01 - 2022.03
CNA/Certified Unit Clerk
ST Joseph Medical Center, Hospital, Yonkers .Newyork
2001.09 - 2020.07
Associate of Applied Science - RN Nursing Degree
Harford Community College
- CNA Certified
- CPR Certification
- AED Certification
- BLS Certification
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