Donna Williams
Washington ,DC
Summary
Dedicated professional with a strong background in hospitality, having excelled at Intercontinental Hotel. Proven expertise in housekeeping and health and safety compliance, ensuring immaculate environments for guests. Recognized for exceptional teamwork and customer service skills, consistently enhancing guest satisfaction through diligent attention to detail and effective cleaning techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
TownePlace Suites by Marriott
Washington, DC
03.2023 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Intercontinental Hotel
Washington, DC
11.2020 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Partnered with housekeeping personnel to accomplish tasks effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Security Officer
Allied Universal Security Services
Washington, DC
05.2018 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Security Officer
Securitas Security Services USA
Washington, DC
01.2015 - 12.2017
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Cosmetology
Dudley Beauty School
Washington, DCCulinary
DC Central Kitchen
Washington, DC10.2014
Anacostia SHS
Washington, DC2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Hospitality background
Accomplishments
Accomplished every goal that I have set my mind to, being persistent goal driven determined etc….
Certification
Culinary food safety, SPO license, etc….
Timeline
Housekeeper
TownePlace Suites by Marriott
03.2023 - 04.2024
Housekeeper
Intercontinental Hotel
11.2020 - 10.2022
Security Officer
Allied Universal Security Services
05.2018 - 10.2019
Security Officer
Securitas Security Services USA
01.2015 - 12.2017
Cosmetology
Dudley Beauty School
Culinary
DC Central Kitchen
Anacostia SHS