Donna Williams
Monon,IN
Summary
Experienced leader in leadership assessment and outreach within retail security and training. Known for effective communication, developing teams, and executing plans to completion. Strengthen processes to improve support for people and performance.
Overview
16
16
years of professional experience
Work History
Workshop Coordinator
Comprehensive Development Center ~ CDC
Monticello, Indiana
04.1999 - 03.2004
- Organized and facilitated workshops for up to 30 participants.
- Coordinated workshop calendars for comprehensive development center training programs.
- Tracked attendance and registration for CDC events, ensuring accurate participant records.
- Monitored workshop steps to keep CDC activities organized.
- Resolved scheduling conflicts and participant questions through clear communication.
- Shared workshop details with staff, instructors, and participants.
- Maintained organized workshop files, forms, and program documentation up to date for CDC.
- Supported development of marketing materials for workshops.
- Compiled and analyzed reports on attendee evaluations to inform future workshop improvements.
- Researched best practices for workshop design and delivery.
- Coordinated with sponsors, vendors, and stakeholders to enhance event logistics and participant experience.
Head of Security
Protection plus Security (Osco Drugs)
Indianapolis / Lafayette, Indiana
02.1996 - 05.1999
- Monitored CCTV alarms and access control operations, ensuring safety across store entrances and pharmacy areas.
- Prepared incident reports and coordinated response efforts with store management and law enforcement.
- Trained guards on patrol routes, reporting documentation, and de-escalation techniques to enhance security response.
- Conducted security assessments and audits of existing systems, policies, and procedures.
- Served as liaison between organization and outside agencies, including law enforcement and government authorities, on information security matters.
- Maintained secure environment through active management of physical access controls at all times.
- Reinforced security and safety awareness through regular meetings and drills.
- Monitored and assessed suspicious behavior to ensure safety and determine proper response.
- Applied safety procedures for cash handling, stockrooms, and customer service areas.
- Observed staff activity to support adherence to organizational security protocols.
- Informed individuals of policy violations to maintain order and removed unauthorized persons from premises.
- Monitored and secured building areas during non-operational hours during off-hours to prevent unauthorized entry.
- Maintained detailed shift logs documenting routine and unusual activities and reports covering routine activity, suspicious circumstances, and critical incidents.
- Conducted needs assessments and collaborated with leaders to resolve issues.
- Built productive working relationships with local and state government agencies and supported investigations.
- Provided safe transport for individuals requiring personal protection. requiring personal protection to safe transport locations.
Assistant Manager
Cinnabon Bakery
Lafayette, Indiana
08.1988 - 02.1998
- Supported bakery team during busy shifts and helped maintain daily store operations.
- Supervised bakery team during busy shifts and supported daily store operations.
- Trained associates on Cinnabon service standards, food safety, and guest care.
- Handled customer complaints and resolved concerns with courteous bakery service.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored inventory levels daily to ensure adequate supply of bakery items, and reordered bakery supplies, ingredients, and packaging.
- Maintained cleanliness standards across service counters, dining areas, and kitchen spaces.
- Organized shift schedules for team members to ensure proper coverage during peak hours. and delegated tasks to support smooth bakery coverage.
- Handled customer service inquiries and complaints in a timely manner.
- Supported daily operations through shift scheduling and task assignment.
- Kept current on company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Guided junior staff on daily tasks, projects, and objectives.
- Resolved team conflicts in an effective manner.
- Organized training sessions for new hires to introduce the workplace environment.
- Created processes for tracking customer satisfaction levels.
- Assisted with operational strategies to support efficient, productive operations.
- Completed regular performance reviews to identify areas for improvement.
- Completed opening, closing, and shift change functions to maintain operational standards each day.
- Stayed calm and professional during stressful situations and diffused tense moments.
- Delegated work to staff and set priorities and goals.
- Provided leadership guidance and mentoring to newly hired employees on company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Applied quality control measures to uphold company standards.
Education
High School Diploma -
Indiana Academy
Cicero, IN05-1984
Skills
- Event planning
- Workshop promotion
- Training facilitation
- Schedule management
- Partnership development
- Assessment strategies
- Organizational leadership
- Leadership in teams
- Effective communication
- Outreach initiatives
- Flexibility and adaptability
- Solution-oriented mindset
Timeline
Workshop Coordinator
Comprehensive Development Center ~ CDC
04.1999 - 03.2004
Head of Security
Protection plus Security (Osco Drugs)
02.1996 - 05.1999
Assistant Manager
Cinnabon Bakery
08.1988 - 02.1998
High School Diploma -
Indiana Academy