Heidi Olsen
Seattle,WA
Summary
Dynamic professional with a decade of experience across diverse industries. Experienced in strategic planning, client relations, and process improvement. Passionate about driving success through collaboration and a strong work ethic. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workshop Coordinator
Glasswing Shop
Seattle, WA
05.2022 - Current
- Facilitates the scheduling and marketing of educational workshops to ensure optimal participation and engagement.
- Manages the procurement and inventory of classroom supplies, maintaining efficient stock levels to support seamless workshop operations.
- Provides attentive customer support to clients, ensuring their needs are met with professionalism and satisfaction.
- Actively fosters strong, collaborative relationships with educational instructors, creating an environment conducive to productive teaching and learning experiences.
- Administers customer surveys to uphold quality standards, and ensure customer satisfaction.
Delivery Coordinator
Glasswing Shop
Seattle, WA
05.2022 - Current
- Developed comprehensive delivery procedures and policies to establish standardized operations.
- Manages the compilation and dispatch of online orders, keeping a close eye on accuracy, and ensuring customers get their deliveries on time.
- Communicates with delivery recipients, ensuring customer satisfaction, and delivery quality.
- Tracks incoming shipments, ensuring timely receipt, and optimal inventory management.
- Schedules deliveries for clients, coordinating delivery times that align with their preferences and needs.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
Inventory Manager
Glasswing Greenhouse
Seattle, WA
05.2022 - Current
- Conducts meticulous inventory audits, ensuring accurate stock records, and efficient management of products.
- Demonstrates effective communication skills in liaising with vendors to coordinate incoming inventory, maintaining a streamlined supply chain.
- Efficiently tracks incoming deliveries, ensuring timely receipt, and optimal inventory management.
- Handles the processing of incoming shipments, verifying contents, and organizing items for efficient storage and sales.
- Utilizes Shopify to create engaging, well-structured product listings, enhancing the presentation of merchandise for online customers.
- Actively updates and maintains e-commerce listings using Shopify, ensuring accurate and up-to-date product information for a seamless shopping experience.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Design Services Team Member
Glasswing Greenhouse
Seattle, WA
11.2020 - 05.2022
- Executed both permanent and temporary plant installations, ensuring a visually appealing and functional arrangement.
- Skillfully arranged plant installations based on specific lighting requirements and aesthetics.
- Developed effective strategies for the movement and handling of large quantities of plants, ensuring safe and efficient logistics during installations.
- Collaborated closely with the project manager, providing valuable support throughout the entire installation process, from planning to execution.
- Demonstrated strong communication skills in conveying detailed plant care instructions to clients, empowering them to maintain the health and vitality of their installations.
Server
Pike Place Chowder
Seattle, WA
09.2017 - 03.2020
- Trained new employees, ensuring a smooth onboarding process, and the development of capable team members.
- Expedited and streamlined service practices, enhancing operational efficiency, and elevating customer satisfaction.
- Proactively encouraged and initiated the simplification of the Point of Sale (POS) system, resulting in improved transaction processes, and reduced errors.
- Oversaw and fulfilled online orders, ensuring accurate and timely delivery to customers.
- Prepared packages for shipping, employing meticulous attention to detail to safeguard product quality during transit.
Education
BACHELORS OF FINE ARTS -
Utah State University
Logan, UT08-2025
GOOGLE PROJECT MANAGEMENT PROFESSIONAL CERTIFICATE -
Skills
- Event management
- Customer service
- Team collaboration
- Vendor relationship management
- Detail-oriented approach
- Quality assurance
- Product management
- Written communication
- Visual merchandising
- Inventory management
Certification
Google Project Management Professional Certificate, Gained an immersive understanding of the practices and skills needed to succeed in an entry-level project management role.
Projects
Fusion Theatre Project, Crafted and produced an original radio theatre series for KUER public radio, featuring live performances in front of an audience for broadcasting to NPR affiliates across the Mountain West and West Coast regions.
References
References available upon request.
Timeline
Workshop Coordinator
Glasswing Shop
05.2022 - Current
Delivery Coordinator
Glasswing Shop
05.2022 - Current
Inventory Manager
Glasswing Greenhouse
05.2022 - Current
Design Services Team Member
Glasswing Greenhouse
11.2020 - 05.2022
Server
Pike Place Chowder
09.2017 - 03.2020
BACHELORS OF FINE ARTS -
Utah State University
GOOGLE PROJECT MANAGEMENT PROFESSIONAL CERTIFICATE -
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