Donna Woodard
Hampton,VA
Summary
Dynamic Client Support Consultant specializing in issue resolution and product knowledge. Committed to driving customer satisfaction and fostering positive client relationships through effective communication and timely follow-ups.
Overview
7
7
years of professional experience
Work History
Client Support Consultant I
ADP
Norfolk, Virginia
09.2018 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted clients with inquiries via phone and email communication.
- Provided product information and guidance to enhance client experience.
- Resolved client issues by troubleshooting problems effectively.
- Identified areas where process improvements could be implemented.
- Followed up with customers to ensure that their requests were addressed promptly.
- Monitored customer feedback through surveys, polls, focus groups.
Education
Some College (No Degree) - Business Administration
Thomas Nelson Community College
Hampton, VABUSINESS CERTIFICATE - COMPUTER BUSINESS
NEC KEY BUSINESS COLLEGE
Newport News, VA05-1992
High School Diploma -
Bethel High
Hampton, VA08-1979
Skills
- Customer relationship management
- Issue resolution
- Product knowledge
- Troubleshooting
- Client engagement
- Time management
- Communication skills
- Critical thinking
- Technical support
Accomplishments
Demonstrated punctuality, dependability, attention to detail and strong work ethic.
Timeline
Client Support Consultant I
ADP
09.2018 - Current
Some College (No Degree) - Business Administration
Thomas Nelson Community College
BUSINESS CERTIFICATE - COMPUTER BUSINESS
NEC KEY BUSINESS COLLEGE
High School Diploma -
Bethel High