DONNA WOODS
Oxford,GA
Summary
Detail-oriented professional with excellent communication, and project management skills. Proven success in account management at Comcast, effectively handling multiple tasks in a fast-paced environment. Also, served as Sales and Customer Sales Representative at company call-center, answering incoming calls, and accurately documenting customer records. Proactive in identifying and resolving issues, enhancing customer retention, and fostering strong relationships. Committed to continuous learning and improving team performance.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Newton County School System
Covington, GA
09.2024 - Current
- Follow classroom plans left by the class teacher to aid in student education and reinforce core concepts
- Repeatedly requested as a substitute teacher, based on excellent past referrals, and trusted performance
- Manage classroom behavior effectively, implementing clear expectations and consistent consequences for all students
Personal In-Home Caregiver
Private Care
Covington, GA
06.2013 - 06.2023
- Improved client comfort and health by daily managing proper medication administration, preparation and feeding of specialized meals, transporting client to and from medical appointments, hygiene, social outings, and completed household chores as needed for optimal client satisfaction and time management
Regional Sales Account Manager
Comcast
Norcross, GA
05.2007 - 06.2013
- Reinforced customer retention by resolving account issues, promptly and decisively, thereby minimizing the potential for churn and fostering long-term loyalty; conducted face-to-face team training sessions to inform staff of current offerings, review goals and objectives, and practice customer service skills aimed at improving productivity and volume
- Brand Ambassador representing company at special events and tradeshows, setting up kiosk, demonstrating company offers and promotions on touchpad, and fielding visitors' questions with well informed and timely information
- Collaborated with managers to provide feedback and recommend operational changes to meet sales projections
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions
Education
Bachelor of Arts - Speech Communications
University of Illinois At Urbana-Champaign
Champaign, IL12-1995
Skills
- Teamwork and collaboration
- Brand representation
- Account management
- Excellent communication
- Adaptable
- Type 50 wpm
Accomplishments
- Managed and successfully conducted Sales and Product Trainings for 11 Comcast Direct Store locations, and 22 Indirect store locations modeling new product offers and demonstrated quality-proven customer service techniques
- Collaborated with Senior Staff to write and publish in-house Customer Service Call Center monthly newsletters helping to foster team building and offer important and other need-to-know data to all Call Center personnel
Timeline
Substitute Teacher
Newton County School System
09.2024 - Current
Personal In-Home Caregiver
Private Care
06.2013 - 06.2023
Regional Sales Account Manager
Comcast
05.2007 - 06.2013
Bachelor of Arts - Speech Communications
University of Illinois At Urbana-Champaign
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