DONNA WORTHY
Carson,CA
Summary
23 years of experience in administration, auditing, and customer service. A hard-working professional with good work ethics, a team player, and detailed oriented. To work for a company who will be able to utilize my interpersonal skills, excellent customer service, problemsolving, and conflict resolution in a fast-paced work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Credentialing Specialist
UCLA Health
07.2018 - Current
- Responsible for processing over 150 medical providers, coordinates, oversees, and administers the credentialing and privileging process at over 50 community hospital and surgery centers.
- Conducts internal file audits to ensure accuracy and efficiency, identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
- Ensure all files are in compliance with the current licensing and certification documents for approval from the Medical Director and Credentials Committee.
Mobile Expert
T-Mobile USA, INC
05.2012 - 12.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Maintained and surpassed monthly sales month over month.
- Generated a client database to maintain future company growth.
- Educated and engaged customers with product demonstrations.
Call Center Customer Service Rep
Coaster Company Of America
03.2007 - 09.2013
- Managed over 1,000 customer calls effectively and efficiently in a fast-paced call center.
- Maintained customer loyalty by providing fast, friendly, knowledgeable service for questions and concerns.
- Addressed and resolved customer product complaints empathetically and professionally.
- Met or exceeded service and quality standards every review period.
Education
General Studies
Los Angeles Harbor College
Wilmington, CABachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH06.2028
Skills
- Great communication and interpersonal skills
- Critical thinking, analyzing, problem solving proficiency
- Microsoft Outlook, Word and Excel
- Ability to prioritize and complete projects within deadlines
- Administration and Management
- Able to multi-task efficiently
Timeline
Credentialing Specialist
UCLA Health
07.2018 - Current
Mobile Expert
T-Mobile USA, INC
05.2012 - 12.2019
Call Center Customer Service Rep
Coaster Company Of America
03.2007 - 09.2013
General Studies
Los Angeles Harbor College
Bachelor of Science - Health Administration
Southern New Hampshire University