Donna Wright
Hampton,NH
Summary
My objective is to utilize my leadership, strategic / critical thinking and project management experience skills to provide excellent performance in this position I am applying for. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Instrumental bringing 20 years of experience achieving ambitious goals in challenging Engineering & IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
20
20
years of professional experience
Work History
Customer Technology Consultant
FedEx Services
01.2020 - 09.2023
- Worked closely with customer's infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Provided solutions aligned with software architecture and business needs.
- Managed project implementations for multiple solutions from start to completion of onboarding.
Agile Product Owner
FedEx Services
10.2021 - 04.2022
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
Engineering Specialist II
FedEx Ground
04.2003 - 12.2020
- Project Implementation, start to finish – training – post implementation follow-up
- Cost reduction through increasing Productivity and assuring adherence to standards
- Experienced at communication, (in person during operations & via technology), with all levels of management and non – management personnel to achieve District / Region / Company goals and project success
- Provide monthly Engineering Plans to operations personnel to successfully achieve their goals
- Train / mentor and support field personnel to be successful.
Education
Bachelors of Science - Business Management
Southern New Hampshire University
Manchester, NH05.2005
Skills
- SKILLS & A BILITIES
- Experienced with all
- Microsoft Office applications, scheduling & holding audio & video conferencing calls & trainings
- Planning, forecasting and follow – up support of projects
- Restful APIs
- ODBC Connections
Timeline
Agile Product Owner
FedEx Services
10.2021 - 04.2022
Customer Technology Consultant
FedEx Services
01.2020 - 09.2023
Engineering Specialist II
FedEx Ground
04.2003 - 12.2020
Bachelors of Science - Business Management
Southern New Hampshire University