Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Donna Yudis

Donna Yudis

N Aurora,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Ambitious team player with more 10 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Assisting classroom teacher with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Leasing and Marketing Professional

Willowbridge Property Management
2022.08 - Current

Manage all leads and walk in traffic

Plan resident events

Screen and approve new residents

Manage leases

Experienced with housing authority

Communicate with maintenance for service requests and move ins, move outs


Leasing Assistant

Continental Property Management
2021.10 - 2022.08


  • Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
  • Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
  • Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.

Manager/Owner

M&J Services
1998.03 - 2022.06
  • Billing and collections of customer accounts,scheduling work,accounts receivable and payable, ordering supplies.

Travel planner

Academy Travel
2014.03 - 2021.03
  • Recruited clients, planned all aspects of travel, specialized in Disney and Universal.
  • Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
  • Implemented marketing strategies to attract new clientele and promote the company''s services effectively.

Recess Supervisor School

School District 308
2016.08 - 2016.12
  • Enhanced student safety by diligently monitoring recess activities and intervening in potential conflicts.
  • Promoted physical activity and social interaction among students by organizing various playground games.
  • Collaborated with teachers to address individual student needs during recess, ensuring a positive experience for all.
  • Maintained an orderly playground environment by enforcing school rules and addressing behavioral issues promptly.

Education

No Degree - Teaching

Waubonsee Community College
Sugar Grove, IL

Skills

  • Customer service
  • Sales
  • Collections
  • Customer service
  • Sales funnel management
  • Customer Demographics
  • Team Collaboration
  • Relationship Building
  • Computer Proficiency
  • Customer Complaint Resolution
  • Client Retention
  • CRM Software Yardi One Site

Certification

  • Leasing license on=btained in 2022

Timeline

Leasing and Marketing Professional

Willowbridge Property Management
2022.08 - Current

Leasing Assistant

Continental Property Management
2021.10 - 2022.08

Recess Supervisor School

School District 308
2016.08 - 2016.12

Travel planner

Academy Travel
2014.03 - 2021.03

Manager/Owner

M&J Services
1998.03 - 2022.06

No Degree - Teaching

Waubonsee Community College
  • Leasing license on=btained in 2022
Donna Yudis