Whitney Westendorff
Blue Springs,MO
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
Work History
Leasing and Marketing Professional
Willow Bridge Property Company
Independence, MO
04.2022 - Current
- Handles incoming calls regarding availability of units, pricing information and other inquiries.
- Conducts tours of available apartments, highlighting features and amenities.
- Prepares lease agreements, and collects security deposits and rent payments from tenants.
- Greets potential tenants and provides information about the property.
- Resolves tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Engages with leads using CRM software and follows up with interested parties/perspective tenants.
- Promotes high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing and Marketing Professional
JVM Realty Corporation
Lee's Summit, Missouri
01.2020 - 04.2022
- Created content for various social media platforms.
- Managed the production of marketing materials such as brochures, flyers, posters and banners.
- Maintained relationships by providing excellent customer service.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Responded to tenant requests for maintenance services in a timely manner.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Fine Dining Cocktail Waitress
Flemings Prime Steakhouse and Wine Bar
Pasadena, California
02.2018 - 01.2020
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Recorded orders accurately into the Point of Sale system.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Processed payments from customers using cash registers or POS systems.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Managed multiple tasks simultaneously while providing excellent customer service.
Restaurant Server
Joe's Crab Shack
Anaheim, California
01.2016 - 02.2018
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Some College (No Degree) - General Studies
Johnson County Community College
Overland Park, KSSkills
- Sales proficiency
- Customer service expertise
- Telephone and email etiquette
- Customer service
- Event planning
- Relationship building
- Upselling
- Meeting deadlines
- Superb time management
- Written and oral communication skills
- Service oriented
- Listening skills
- Cash handling
- Hospitality and accommodation
- Sales expertise
- Problem-solving
- Teamwork and collaboration
- Excellent people skills
- Excellent communication skills
- Friendly and outgoing
Timeline
Leasing and Marketing Professional
Willow Bridge Property Company
04.2022 - Current
Leasing and Marketing Professional
JVM Realty Corporation
01.2020 - 04.2022
Fine Dining Cocktail Waitress
Flemings Prime Steakhouse and Wine Bar
02.2018 - 01.2020
Restaurant Server
Joe's Crab Shack
01.2016 - 02.2018
Some College (No Degree) - General Studies
Johnson County Community College