Donna Zanders
PALM BAY,FL
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
20
20
years of professional experience
Work History
Team Lead
SourcePoint
PALM BAY, FL
08.2019 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team performance against targets, taking corrective action where necessary.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
Team Leader
Spectrum
La Palma, CA
04.2013 - 08.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
Supervisor
JPMorgan Chase
PALM BAY, FL
08.2004 - 09.2012
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL05-2022
Skills
- Coaching and Mentoring
- Key Performance Indicators
- Employee engagement
- Performance Improvement
Timeline
Team Lead
SourcePoint
08.2019 - Current
Team Leader
Spectrum
04.2013 - 08.2019
Supervisor
JPMorgan Chase
08.2004 - 09.2012
Associate of Arts - General Studies
Eastern Florida State College