Donna Zimmer

Assisting families in getting their child started in Pre- School program.

• Assisted families in understanding their rights and available support systems.
• Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
• Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
• Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
• Facilitated support groups for parents, fostering sense of community and shared learning experiences.
• Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
• Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
• Educated families on accessing community programs and resources efficiently.
• Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
• This is some of the responsibilities I have as a Sr. Family Advocate.

This was a Holiday part-time position.

• Greeted customers at counter to fulfill requests and answer questions.
• Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.